Albany, N.Y.’s Capital District Transportation Authority (CDTA) unveiled the design and branding of its new payment system, called Navigator.
CDTA debuted Navigator at its inaugural “State of CDTA.” The new fare system will allow customers to efficiently travel across CDTA’s route network that spans four counties and more than 2,300 square miles. CDTA is the first in the nation to simultaneously introduce both a smartcard and mobile ticketing application.
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Navigator is one component of the New Fare Collection System (NFCS) that will help customers travel to their destinations with infinite possibilities and new experiences. The new branding, announced in conjunction with the new smartcard and mobile ticketing platform, gives CDTA customers new payment options and more flexibility. Customers will be able to register for added security, balance protection and take part in a new loyalty program.
Last year the CDTA board approved a comprehensive public outreach strategy and the NFCS fare structure. The system offers riders the opportunity to use smart cards and mobile payment technology with the option to continue paying cash. There will be no fare increase as a result of the new prepayment system rollout.
CDTA’s Navigator incorporates a silver, blue and gold color combination that highlights the history of the iconic CDTA brand incorporating its signature service BusPlus while introducing a new, bold direction.
The new smart card is expected to begin public pilot testing later this year and will be fully deployed once testing is complete.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.