ETA Transit Systems adding Colorado Springs headquarters
The expansion, driven by substantial growth along the Pacific Coast and neighboring states, helps to provide customers west of the Mississippi River with closer, more responsive service.
Boca Raton, Fla.’s ETA Transit Systems has established an additional regional headquarters in Colorado Springs. The expansion, driven by substantial growth along the Pacific Coast and neighboring states, helps to provide customers west of the Mississippi River with closer, more responsive service and serves as a rallying point to join satellite offices in Phoenix and Kansas City with key leadership and decision makers.
"We're really excited about establishing a permanent foothold in Colorado," said ETA CEO Nicole Castonguay. "This expansion allows us to better serve our customers throughout the region and streamline our operations so that we may continue our impressive growth in the area over the last couple of years."
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ETA Transit Systems, founded in 2003, provides real-time vehicle location and related technology services to public transportation providers across the U.S. Its versatile flagship intelligent transit system (ITS), SPOT®, can be found in public transit agencies ranging from airports, to rail and trolley, to theme parks, to major municipalities, and universities-including the University of Colorado Boulder and Boulder RTD.
The technology supplied through ETA's advanced system provides public transit riders with up-to-the-second arrival predictions via websites and mobile applications. Riders can plan trips, receive automatic announcements, review schedules, vehicle capacity and even provide real-time feedback to agencies about their travel experience.
For operators, the SPOT platform provides robust data and reporting capabilities, the ability to adjust routes on-the-fly, communicate with drivers, and infuse their operations with new revenue generating infotainment systems. Once implemented, these systems help to improve rider satisfaction, optimize operational performance, provide the key analytical insights necessary to inform future expansion, and streamline the job responsibilities of administrative and maintenance staff, as well as vehicle drivers.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.