ETA Transit Systems completes Va. ITS installation
The Charlottesville Area Transit installation represents a significant upgrade to an outdated platform and marks a substantial improvement in capabilities for both the agency and its customers.
ETA Transit Systems announced the successful implementation of its SPOT® Intelligent Transit System (ITS) at Va.’s Charlottesville Area Transit (CAT) operations. The installation represents a significant upgrade to an outdated platform and marks a substantial improvement in capabilities for both CAT and its customers.
The new ITS platform delivers a wide-ranging impact by providing real-time vehicle arrival predictions, robust reporting and data analytic capabilities, and an impressive suite of traveler information systems.
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"The impact this will have on CAT and its riders is significant and will touch every corner of our operations,” CAT Transit Director John Jones said. “In one bold stroke, we have brought 21st century technology to the area's transit offerings, and established a foundation that will allow us to actively pursue new capabilities in the future."
Regular riders will immediately notice upgrades to the large LCD screens at the Downtown Transit Station.
"One of the things CAT wanted was to better communicate arrivals with its customers," stated ETA president John Maglio. "The flexibility of our SPOT system allowed us to develop a custom solution that simplified the display of information on monitors located throughout the system. We actively solicit our customers for new ideas, and their idea proved to be a worthwhile addition to our already impressive set of passenger information systems."
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.