First Transit announces three technology partnerships
The partnerships improve the quality of information available to help transit customers manage and enhance their operations through real-time insight into vehicle and driver performance.
In line with First Transit’s leading position in innovation, the company announces partnerships with three technology solution companies: Optibus, Bishop Peak Technology, and Geotab.
The partnerships improve the quality of information available to help transit customers manage and enhance their operations through real-time insight into vehicle and driver performance.
Optibus uses advanced data analytics to reduce the time required to develop and improve the reliability of schedules while optimizing driver and vehicle hours.
Bishop Peak Technology gives a comprehensive data-driven system to manage service making immediate schedule changes to alleviate disruption. It serves as foundational technology to push notifications to riders’ mobile devices, transit websites and available smart signage at transit stops.
Geotab provides a complete view of vehicle information, trip history, vehicle idle times, and facilitates dispatching capabilities within the Bishop Peak application.
“Partnerships like these allow First Transit to provide our customers access to integrated, actionable data to improve operational efficiency and the passengers’ experience,” says Christina Bock, director, operations support, at First Transit. “Our customers are looking for solutions. As transit technology experts and consultants, we want to provide those solutions.”
First Transit has started to install these technologies at locations across North America.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.