First Transit’s Todd Hawkins accepts the 2016 Infor Excellence in Action Award in New York, New York, Monday, July 11, 2016. From left: Mary Trick, chief customer officer, Infor; Todd Hawkins, senior VP, First Transit; Duncan Angove, president, Infor and Pam Murphy, COO, Infor. (Photo: John McGall via Infor)
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First Transit’s Todd Hawkins accepts the 2016 Infor Excellence in Action Award in New York, New York, Monday, July 11, 2016. From left: Mary Trick, chief customer officer, Infor; Todd Hawkins, senior VP, First Transit; Duncan Angove, president, Infor and Pam Murphy, COO, Infor. (Photo: John McGall via Infor)
First Transit announces that the company has won the 2016 Infor Excellence in Action Award. The award honors companies who showcase exceptional results in business performance after implementing Infor applications and services.
Infor builds business applications with last-mile functionality and scientific insights for select industries delivered as a cloud service.
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First Transit realized significant improvements in technician productivity and the number of scheduled jobs for maintenance teams after implementing Infor software at several maintenance locations.
First Transit was one of nine winners chosen across different industries by Infor based on the scope of performance improvement, business benefits, customer focus and satisfaction, and technology use and innovation. A panel of Infor industry and product experts evaluated each applicant's nomination based on their ability to demonstrate new processes and tactics that were deployed using Infor technology.
“We are proud to be the recipient of the 2016 Infor Excellence in Action Award,” said Todd Hawkins, senior vice president of maintenance for First Transit. “The Infor software is a tool that allows us to get buses and fleet cars back on the road faster for our agency partners.”
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.