METRO Magazine Logo
MenuMENU
SearchSEARCH

First Transit Wins the 2016 'Excellence in Action' award

The award honors companies who showcase exceptional results in business performance after implementing Infor applications and services.

July 18, 2016
First Transit Wins the 2016 'Excellence in Action' award

First Transit’s Todd Hawkins accepts the 2016 Infor Excellence in Action Award in New York, New York, Monday, July 11, 2016. From left: Mary Trick, chief customer officer, Infor; Todd Hawkins, senior VP, First Transit; Duncan Angove, president, Infor and Pam Murphy, COO, Infor. (Photo: John McGall via Infor)

1 min to read


First Transit’s Todd Hawkins accepts the 2016 Infor Excellence in Action Award in New York, New York, Monday, July 11, 2016. From left: Mary Trick, chief customer officer, Infor; Todd Hawkins, senior VP, First Transit; Duncan Angove, president, Infor and Pam Murphy, COO, Infor. (Photo: John McGall via Infor)

First Transit announces that the company has won the 2016 Infor Excellence in Action Award. The award honors companies who showcase exceptional results in business performance after implementing Infor applications and services.

Infor builds business applications with last-mile functionality and scientific insights for select industries delivered as a cloud service.

Ad Loading...

First Transit realized significant improvements in technician productivity and the number of scheduled jobs for maintenance teams after implementing Infor software at several maintenance locations.

First Transit was one of nine winners chosen across different industries by Infor based on the scope of performance improvement, business benefits, customer focus and satisfaction, and technology use and innovation. A panel of Infor industry and product experts evaluated each applicant's nomination based on their ability to demonstrate new processes and tactics that were deployed using Infor technology.

“We are proud to be the recipient of the 2016 Infor Excellence in Action Award,” said Todd Hawkins, senior vice president of maintenance for First Transit. “The Infor software is a tool that allows us to get buses and fleet cars back on the road faster for our agency partners.”





More Management

A blue and white graphic with text reading "Via Metropolitan Transit Reports 2 Million Passenger Trips and More."
Managementby Elora HaynesAugust 12, 2026

VIA Metropolitan Transit Reports 2 Million More Passenger Trips as Better Bus Plan Gains Momentum

San Antonio's transit agency said accelerated service improvements are driving ridership growth, offering another example of how increased frequency and workforce investments can translate into stronger transit performance.

Read More →
ABAF Examines Motorcoach Insurance Crisis
Motorcoachby Alex RomanAugust 11, 2026

ABAF Study Reveals Growing Insurance Crisis for Motorcoach Operators

Preliminary findings show 98% of operators faced premium increases over the past five years, while shrinking insurer participation is putting added pressure on businesses and customers.

Read More →
PSTA employees clocking in.
Managementby Alex RomanAugust 10, 2026

PSTA Modernizes Workforce Management with Digital Bidding System

The award-winning Workforce Transit Modernization project replaced paper bidding with a transparent digital platform, cutting administrative effort while improving access for operators.

Read More →
Ad Loading...
APTA Comes to Chicago
Managementby Alex RomanAugust 10, 2026

Chicago to Host Public Transportation's Biggest Gathering at APTA TRANSform & EXPO 2026

North America’s largest public transportation gathering returns to Chicago, connecting transit decision-makers with the technologies, ideas, and partnerships driving the industry forward.

Read More →
An LA Metro bus and railcar.
New Mobilityby Alex RomanAugust 7, 2026

New Tricks for Old Bureaucracies: Joshua Schank on Making Transit Innovation Stick

Former LA Metro Chief Innovation Officer Joshua Schank discusses why good ideas aren't enough, how transit agencies can overcome resistance to change, and why today's challenges demand more innovation.

Read More →
A Community Transit Swift Green Line bus
Busby Staff and News ReportsAugust 7, 2026

Washington's Community Transit Sets Six-Year Roadmap for Growth, Expansion

Approved TDP targets more bus service, new mobility options, Swift BRT expansion, and a potential Everett Transit annexation.

Read More →
Ad Loading...
An pink and white OKC streetcar moves down a street.
Managementby Alex RomanAugust 7, 2026

OKC Streetcar Makes Zero-Fare Service Permanent

Ridership increased an average of 71% compared with the same period a year earlier during the fare-free pilot.

Read More →
Managementby Alex RomanAugust 6, 2026

DART Customer Satisfaction Reaches Six-Year High

Overall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.

Read More →
A red, white, and blue graphic with an image of a rail line in NYC and text reading "Surface Transportation Bill Moves Forward."
Managementby Elora HaynesAugust 6, 2026

House Surface Transportation Bill Advances as Transit Funding Debate Intensifies

A bipartisan transportation package moving through Congress could redefine how the U.S. funds highways, transit, and motorcoach travel, while igniting new fights over electrification, regulation, and federal priorities.

Read More →
Ad Loading...
ManagementAugust 5, 2026

How Data, Strategy, and Community Engagement Are Reshaping Transit

In this edition of METROspectives, strada360 CEO Steve Lassey discusses how transit agencies can better align planning with operations, leverage data to improve decision-making, and build public trust as they prepare for the future of mobility.

Read More →