METRO Magazine Logo
MenuMENU
SearchSEARCH

<font color=red>Web Extra:</font> D.C. Metro pilot to provide travel training for 600 customers with disabilities

Participants in the program will receive on average between 32 hours and 34 hours of comprehensive travel training, Metro estimates.

November 17, 2009
<font color=red>Web Extra:</font> D.C. Metro pilot to provide travel training for 600 customers with disabilities

System Orientation Specialist Brigid Doherty conducts travel training with a visually-impaired Metro customer.

2 min to read


[IMAGE]Metro-resize.jpg[/IMAGE]In January, the Washington Metropolitan Area Transit Authority (Metro) will launch a two-year, $1.2 million project to expand its travel training offerings for people with disabilities and seniors.

Largely funded with a grant from the Federal Transit Administration's New Freedom and Job Access Reverse Commute (JARC) programs, the project will allow three regional non-profit Centers for Independent Living (CILs) in the jurisdictions Metro serves — Maryland, Washington, D.C., and Virginia — to hire six travel trainers who will work one-on-one with those who need training.

Ad Loading...

A major portion of the project will focus on helping low income people with significant disabilities learn how to travel to and from job sites and employment-related activities. Eligible participants who complete travel training will receive a free reduced fare SmarTrip card preloaded with $50 in fare to pay for rides on public transportation, according to Metro.

"Currently we offer a day-long travel training for people with disabilities and senior citizens to teach them how to use the regular accessible bus and rail system," says Rikki Epstein, Metro's ADA operations manager. "For many people, that's sufficient. But there are a lot of people for whom one day is just not going to cut it in terms of being able to use public transportation independently. We knew there was an unmet need."

During the course of the two-year project, Metro hopes to train 600 customers, with each individual receiving on average between 32 hours to 34 hours of personalized training. "The trainers will do an introductory screening interview and assessment to determine the individual's needs, interests and skill level related to traveling, and then they will set up a plan with that person to provide extensive travel training - how to plan trips and travel safely and independently on the bus and rail systems throughout our region," Epstein says.

Metro and CIL staff will conduct outreach to publicize the project and refer people with disabilities to the appropriate organization for training. Metro customers who are blind or have low vision will be referred to Metro's certified orientation and mobility specialist.

 

More Paratransit

Ribbon cutting photo celebrating SEPTA's new Ardmore Station
Railby StaffApril 13, 2026

Philadelphia's SEPTA Celebrates New Ardmore Station

The station was rebuilt as part of SEPTA’s Station Accessibility Program, making it fully ADA accessible with new elevators, ramps, and high-level platforms.

Read More →
frontrunner bus
SponsoredApril 1, 2026

Breaking Accessibility Barriers with the Low Floor Frontrunner Minibus

Accessible transit isn’t a feature—it’s a responsibility. This whitepaper explores how the Low-Floor Frontrunner is redefining mobility with a breakthrough design that removes barriers, empowers riders, and delivers measurable operational advantages for agencies. Discover why this next generation minibus is setting a new standard for inclusive transportation.

Read More →
Nadine S. Lee
Managementby StaffMarch 26, 2026

DART's President/CEO Announces Departure from Agency

Nadine S. Lee, who has served as president/CEO since July 2021, said the decision comes after careful reflection on the agency’s progress and its path forward.

Read More →
Ad Loading...
paratransit bus
SponsoredMarch 16, 2026

Measuring the True Cost of Paratransit Fleets

What truly drives the cost of a paratransit fleet? Beyond the purchase price, seven operational factors quietly determine maintenance frequency, downtime, and long-term service reliability. This whitepaper explores how these factors shape lifecycle cost and what agencies should evaluate when selecting paratransit vehicles.

Read More →
A next-generation HART paratransit SUV.
Paratransitby StaffMarch 3, 2026

Florida's HART Launch First Next-Generation Paratransit Vehicles into Service

The new HARTPlus SUVs — 2025 Ford Interceptor Utility models — represent a significant step toward modernizing mobility and enhancing service for paratransit riders throughout Hillsborough County.

Read More →
Webinar title over image of a transit van driving down the road
SponsoredFebruary 25, 2026

The Future of Paratransit: How to Thrive in an Uncertain Era

See how leading agencies integrate eligibility, operations, staffing, and rider access to protect service and public dollars.

Read More →
Ad Loading...
Busby StaffJanuary 22, 2026

Biz Briefs: BART, Uber Launch Partnership and More

Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.

Read More →
Railby Staff and News ReportsJanuary 15, 2026

Biz Briefs: Alstom Supplying TTC Subways, SilverRide Lands California Contracts, and More

Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.

Read More →
New Mobilityby Alex RomanJanuary 5, 2026

Forest River Working to Redefine Reliability, Responsibility in the Bus Industry

As the transportation landscape continues to evolve in the wake of the pandemic, few manufacturers have faced, or embraced, change as decisively as Forest River Bus.

Read More →
Ad Loading...
Managementby StaffJanuary 5, 2026

New York MTA Marks Record Year for Ridership, Performance in 2025

The subway, Long Island Rail Road, and Metro-North Railroad all recorded record-highs for on-time performance in 2025.

Read More →