METRO Magazine Logo
MenuMENU
SearchSEARCH

<font color=red>Web Extra:</font> D.C. Metro pilot to provide travel training for 600 customers with disabilities

Participants in the program will receive on average between 32 hours and 34 hours of comprehensive travel training, Metro estimates.

November 17, 2009
<font color=red>Web Extra:</font> D.C. Metro pilot to provide travel training for 600 customers with disabilities

System Orientation Specialist Brigid Doherty conducts travel training with a visually-impaired Metro customer.

2 min to read


[IMAGE]Metro-resize.jpg[/IMAGE]In January, the Washington Metropolitan Area Transit Authority (Metro) will launch a two-year, $1.2 million project to expand its travel training offerings for people with disabilities and seniors.

Largely funded with a grant from the Federal Transit Administration's New Freedom and Job Access Reverse Commute (JARC) programs, the project will allow three regional non-profit Centers for Independent Living (CILs) in the jurisdictions Metro serves — Maryland, Washington, D.C., and Virginia — to hire six travel trainers who will work one-on-one with those who need training.

Ad Loading...

A major portion of the project will focus on helping low income people with significant disabilities learn how to travel to and from job sites and employment-related activities. Eligible participants who complete travel training will receive a free reduced fare SmarTrip card preloaded with $50 in fare to pay for rides on public transportation, according to Metro.

"Currently we offer a day-long travel training for people with disabilities and senior citizens to teach them how to use the regular accessible bus and rail system," says Rikki Epstein, Metro's ADA operations manager. "For many people, that's sufficient. But there are a lot of people for whom one day is just not going to cut it in terms of being able to use public transportation independently. We knew there was an unmet need."

During the course of the two-year project, Metro hopes to train 600 customers, with each individual receiving on average between 32 hours to 34 hours of personalized training. "The trainers will do an introductory screening interview and assessment to determine the individual's needs, interests and skill level related to traveling, and then they will set up a plan with that person to provide extensive travel training - how to plan trips and travel safely and independently on the bus and rail systems throughout our region," Epstein says.

Metro and CIL staff will conduct outreach to publicize the project and refer people with disabilities to the appropriate organization for training. Metro customers who are blind or have low vision will be referred to Metro's certified orientation and mobility specialist.

 

More Paratransit

An overhead view of APTA EXPO's show floor.
Management•by Alex Roman•October 9, 2026

Scenes from APTA TRANSform & EXPO 2026

Transit leaders, manufacturers, and industry professionals gathered in Chicago to explore new technologies, share ideas, and discuss the future of public transportation.

Read More →
An Indian River Transit GoLine bus
Management•by Alex Roman•September 28, 2026

Indian River Transit’s Community-Focused Approach Earns National Recognition

Named APTA’s 2026 Outstanding Public Transportation System in its size category, Florida’s Indian River County transit system continues to grow ridership through fare-free service and a focus on evolving community needs.

Read More →
Everett Transit and Community Transit buses
Management•by Alex Roman•September 23, 2026

Everett Transit, Community Transit Outline Consolidation Agreement

The proposed agreement calls for a 50% increase in bus service in Everett, a new microtransit zone, continued paratransit service, and the transfer of Everett Transit operations to Community Transit.

Read More →
Ad Loading...
Paratransit•September 18, 2026

Driving Smarter Paratransit

John Hanlon shares how AlphaRoute is leveraging AI-powered technology to help paratransit providers optimize operations, support frontline staff, and enhance the rider experience.

Read More →
Third Generation Joins Dan Dipert Coaches Leadership Team
Management•by Alex Roman•September 17, 2026

People Movement: Dan Dipert Coaches Adds Third-Generation Leader, Keolis Names New Valley Metro VP/GM, and More

In this edition, we also cover recent appointments and announcements at the Wabtec, SilverRide, HNTB, and more, showcasing the individuals helping to shape the future of transportation.

Read More →
RIPTA, APTA, and federal officials at the launch of the agency's new Frontrunner vehicles
Technology•by Alex Roman•September 4, 2026

Biz Briefs: RIPTA Unveils New Frontrunners, Clevland RTA Adds New Siemens, and More

In METRO's latest installment, we take a look at recent news from Siemens, Prevost, Dodge, and more partnerships making headlines across the transportation sector.

Read More →
Ad Loading...
King County Metro Puts Paratransit Access on the Map
Paratransit•by Alex Roman•August 19, 2026

King County Metro Makes ADA Paratransit Easier to Navigate

METRO's Innovative Solutions Award winner replaces complex service-area descriptions with an accessible, interactive map that puts paratransit information directly in customers’ hands.

Read More →
The Future Hits the Road
Technology•by Alex Roman•August 17, 2026

Jacksonville’s NAVI Project Charts a New Course for Autonomous Public Transportation

Through its NAVI program, JTA is showing how autonomous vehicles, intelligent infrastructure, and coordinated operations can work together to deliver everyday public transportation.

Read More →
Don't Let Legacy Software Be Your Legacy with AlphaRoute's John Hanlon
Sponsored•by Alex Roman•August 3, 2026

Driving Smarter Paratransit

John Hanlon shares how AlphaRoute is leveraging AI-powered technology to help paratransit providers optimize operations, support frontline staff, and enhance the rider experience.

Read More →
Ad Loading...
Driving Change: Award Winners Redefine Industry Standards
Technology•by Staff and News Reports•July 29, 2026

METRO Magazine Announces 2026 Innovative Solutions Awards Winners

Projects Recognized for Advancing Mobility Through Technology, Accessibility, Workforce Innovation, and Operational Excellence

Read More →