INIT wins The Rapid's smart card, mobile ticketing contract
Vehicles will be equipped with INIT’s onboard ticket readers/validators to support multiple forms of payment including smart cards. Mobile tickets and EMV credit card payments will be added over time.
Grand Rapids, Mich.’s The Rapid awarded INIT, Innovations in Transportation Inc., a contract for the implementation of an electronic fare collection system.
The contract between INIT and The Rapid calls for the execution of an account-based smart card and mobile ticketing solution which will improve The Rapid’s service offerings on its fixed-route lines. Vehicles will be equipped with INIT’s onboard ticket readers/validators to support multiple forms of payment including smart cards. Mobile tickets and EMV credit card payments will be added over time.
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“We are excited to offer this new technology to our passengers. It will make riding The Rapid more convenient, make boarding quicker, and allow for better fare analytics,” said Peter Varga, The Rapid’s CEO.
To manage the back-end processing and clearing of revenues, The Rapid will utilize INIT’s MOBILEvario software solution. This all-inclusive clearing-house system will provide The Rapid with a powerful online fare validation server and management tool that will deliver the seamless administration of customer relations, setting of fare rules, revenue processing and statistical evaluation reporting.
As part of the project, integration with The Rapid‘s existing third party vendors including current providers of their sales outlet terminals, platform validators, fareboxes and bus-based AVL mobile data terminals will be performed by INIT.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.