The application allows customers to book trips and receive vehicle location alerts from LYNX's NeighborLink service directly through their mobile device. Photo: LYNX
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The application allows customers to book trips and receive vehicle location alerts from LYNX's NeighborLink service directly through their mobile device. Photo: LYNX
The Central Florida Regional Transportation Authority (LYNX) launched a real-time mobile application for its NeighborLink service.
The application allows customers to book trips and receive vehicle location alerts directly through their mobile device.
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NeighborLink is a flex-service aimed to make public transportation more accessible for residents living in less-populated areas. Previously passengers in the designated service area had to make a reservation via telephone two hours in advance of traveling. Phone reservations will remain an option with the app's release.
The LYNX NeighborLink app is available from Google Play or Apple's App Store. Customers will be prompted to create an account before using the service.
Through the app, customers will be able to request pick-ups and drop-offs from the closest vehicle or schedule a trip up to seven days in advance. Users can also view the estimated time of arrival for their vehicle as well as view their vehicle’s location on a map as it drives to their pick up location. Trips can also be canceled via the app. The app can also provide push notifications for customers for vehicle arrivals.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.