The new location will expand MCI’s service network to seven North American locations that support both MCI and Setra brand coaches with OEM parts, maintenance, repair, and warranty.
Motor Coach Industries (MCI), a subsidiary of New Flyer Industries Inc., announced plans to open a new MCI Service Center in the greater San Francisco Bay area.
The new location will expand MCI’s service network to seven North American locations that support both MCI and Setra brand coaches with OEM parts, maintenance, repair, and warranty. Consistent with other MCI Service Center locations, the San Francisco facility will include service and bus-wash bays and a parts pick-up window along with new and pre-owned coach inventory.
Ad Loading...
“The expansion of our Service Center network is just one of the long-term investments New Flyer has made in improving MCI’s overall customer service,” said Ian Smart, president of MCI. “Northern California’s coach population is significant and the location will be convenient for our customers not only in the Bay area but also throughout the Western U.S.”
The San Francisco Bay Area — with its extensive employer-funded private transportation shuttles transporting thousands of high-tech professionals from the San Francisco metro area round trip from Silicon Valley — has made luxury motor coaches the vehicle of choice for energy-efficient transportation. These corporate transportation systems operate daily service with upscale amenities, making access to top service and parts assistance critical.
Throughout North America, MCI Service Centers employ more than 100 MCI and Setra factory-trained technicians at locations in Des Plaines, Ill.; Orlando, Fla.; Los Alamitos, Calif.; Blackwood, N.J.; Dallas; and Montreal. MCI also has 27 Technical Solutions Managers in the field to provide hands- on support and diagnostic assistance to MCI and Setra coach owners.
MCI Service Centers offer owners of MCI coaches a ReliaDrive guarantee with same-day diagnostics, accurate estimates, fixed-right repairs, and a six-month parts and labor warranty, or the next service comes with three free hours of labor.
METRO’s Executive Editor Alex Roman spoke with Mueller about the opening event, the company’s progress since launching in late 2022, and the road ahead.
METRO Executive Editor Alex Roman presented the award to the operation’s President/CEO Scott Parsons at the United Motorcoach Association’s EXPO in Birmingham, Alabama.
The new facility, spanning more than 43,000 square feet, includes pre-delivery inspection, a large repair, maintenance, and service center, an administrative building, and a dedicated training and delivery center for customers and service partners.
The company will feature a fully equipped 2026 Van Hool CX45 alongside an interactive virtual showroom highlighting the company’s latest vehicle, service, parts, and support solutions.
The survey, produced by the ABA’s research arm, the American Bus Association Foundation, reports quarterly on data collected from surveys of major motorcoach manufacturers that sell vehicles in the US and Canada.
Driven by a people-first culture and data-driven innovation, Anchor Transportation has built a safety-focused, values-led operation that continues to redefine excellence in the motorcoach industry.
US Environmental Protection Agency Administrator Lee Zeldin announced that the EPA is seeking information from major diesel engine manufacturers on critical data on DEF system failures.
