Rail

Amtrak unveils 'premium' customer lounge design for Moynihan Hall

Posted on January 24, 2019

Rendering of Moynihan Train Hall center of concourse. Image: SOM-Volley
Rendering of Moynihan Train Hall center of concourse. Image: SOM-Volley
Amtrak has reached a key milestone in its plan to enhance the customer experience at its future home in the Moynihan Train Hall, part of New York's Penn Station, with the completion of planning and design for its premium passenger space, the Metropolitan Lounge (formerly ClubAcela) by releasing artist renderings of the space. The Metropolitan Lounge will serve Amtrak’s premium customers, providing them with added amenities and a high-quality passenger experience.

The expansion of Amtrak’s New York City operations to the Moynihan Train Hall will offer enhanced passenger facili­ties for Amtrak’s Northeast Corridor and long-distance travelers, including more spacious boarding conditions, dedicated customer waiting areas with private restrooms, complimentary Wi-Fi in all customer spaces, dedicated lactation lounge for nursing mothers, combined ticketing and baggage area.

Rendering of Amtrak's Metropolitan Lounge in Moynihan Train Hall. Image: Amtrak
Rendering of Amtrak's Metropolitan Lounge in Moynihan Train Hall. Image: Amtrak
The Metropolitan Lounge at Moynihan Train Hall will also include priority boarding, dedicated customer service agents, comfortable seating and tables with access to electrical outlets and USB ports, a dedicated family seating area, expanded food and beverage offerings, a business center and multiple conference rooms as part of the Executive Conference Center, and a 20-foot-tall balcony overlooking the Train Hall.

The Moynihan Train Hall, which partners Amtrak with the New York State Empire State Development Corp., expands the nation’s busiest train station, New York Penn Station, into the historic James A. Farley Post Office building to relieve crowding and im­prove passenger comfort and security. The Farley Post Office building sits across 8th Avenue from Penn Station and was designed by the same architecture firm, McKim, Mead, and White, as the original, iconic Penn Station.

The Train Hall is expected to open to the public in early 2021.

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