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By monitoring and “listening” to Twitter conversations about Amtrak, the rail provider seeks to better respond to passenger comments and service-related inquiries, provide updates on service enhancements and post information on promotions and events.
Read More →The Delta Prevost Service Center has also set up a Twitter account to communicate with drivers and operators during the Games. The company will be able to post information about open bays and emergency service, and drivers can use Twitter to communicate service requests to the Prevost Service Center personnel.
Read More →Students can quickly find out which streets and sidewalks will be closed due to construction, road repairs or special events.
Read More →“Webwatch” will enable riders to see where their bus is and when it is expected to arrive at their stop. Also using Twitter and Facebook pages to alert customers to changes to routes, and to post contests, promotions and other passenger information.
Read More →Parking Services plans to update the Twitter feed to give students more information about special events, lot maintenance and other activities that may affect parking availability.
Read More →New interactive Website allows riders to access schedules and destination information more easily. Passengers also can follow the agency's PATH Twitter account for service information and customer service questions.
Read More →Other web tools in the works include real-time arrival information for the agency's Regional Rail system and providing customer updates on Twitter.
Read More →Through Twitter, Merced County Transit followers will receive real-time updates on their cell phones and computers regarding route delays, service changes, and special announcements.
Read More →One exception is Auburn University’s Tiger Transit in Auburn, Ala., which uses Twitter to inform student riders about issues with the transit system, such as route delays, temporary stop relocations and when the transit system itself has to be temporarily shut down.
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Transit authorities are increasingly discovering the cost-saving benefits of social networking tools like Facebook and Twitter to help market their services and the the next generation of riders on board.
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