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Even with COVID-19 restrictions in place and a massive drop in tourism numbers, the RTC provided 56 million essential transit trips on its fixed-route bus system, 1.1. million trips on its paratransit service, and nearly 75,000 rides on its senior and veteran services.
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Under terms of the five-year contract, MV will provide safe and reliable origin-to-destination, curb-to-curb, and door-to-door ADA paratransit transportation for the Ann Arbor and Ypsilanti communities.
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The RTC is developing a myRTCpara mobile app set to debut by fall 2021.
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Moving toward more flexible, on-demand options, paratransit providers are working harder and smarter to find safer and more cost-efficient ways to meet rider’s mobility needs.
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Using State and Federal COVID relief funding, GRTC has been fareless to ride Local Bus, Pulse (Bus Rapid Transit), Express Bus, and CARE/Paratransit vans since March 19, 2020.
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The company will be responsible for all aspects of dispatching, maintaining, and operating a 192-vehicle fleet supporting paratransit services.
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From a scheduling and dispatching perspective, Transdev will be managing 15,000 certified participants, who average 2,400 trips per day during the week.
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Under the five-year contract, the company will operate the minivan component of the city’s curb-to-curb, shared-ride METROLift system.
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The agency earns Global Biorisk Advisory Council STAR accreditation for all seven of its facilities and its transit services, including fixed-route buses, paratransit, and on-demand services.
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The Access Link App was developed in direct response to valuable customer feedback that a mobile app would improve ease of use and simplify the process of making and canceling reservations.
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