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Using State and Federal COVID relief funding, GRTC has been fareless to ride Local Bus, Pulse (Bus Rapid Transit), Express Bus, and CARE/Paratransit vans since March 19, 2020.
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The company will be responsible for all aspects of dispatching, maintaining, and operating a 192-vehicle fleet supporting paratransit services.
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From a scheduling and dispatching perspective, Transdev will be managing 15,000 certified participants, who average 2,400 trips per day during the week.
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Under the five-year contract, the company will operate the minivan component of the city’s curb-to-curb, shared-ride METROLift system.
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The agency earns Global Biorisk Advisory Council STAR accreditation for all seven of its facilities and its transit services, including fixed-route buses, paratransit, and on-demand services.
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The Access Link App was developed in direct response to valuable customer feedback that a mobile app would improve ease of use and simplify the process of making and canceling reservations.
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The acquisition brings together world class technology solutions to fully support the transportation community in multimodal planning, scheduling, and operating on-demand and fixed route transit, paratransit, and school buses.
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The app will allow riders to purchase any bus pass currently available, including half-fare discounted passes and tickets for the agency's paratransit service.
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The transit agency entered into a public-private operating partnership with Transdev in 2016 as part of its efforts to restore service to the six-county region.
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In addition to supporting its various clients with safe, sustainable, and innovation mobility solutions, Transdev is leveraging its extensive experience with paratransit and the related ADA eligibility process through its Mobility Options business line.
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