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The agency decided to outsource its paratransit service in 2015, citing the need to save money, increase efficiency, and improve on-time performance rates.
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In this "Your UTA at Work" video, Utah Transit Authority employee Karen Adams talks about her work as a paratransit bus operator and the friendships she forms with riders.
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The agency will hire consultants to review the service and adopt quality-assurance measures for program elegibility and processing applications quicker.
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The company's Area VP Dennis Jensen has served as GM at DTA since 1979. Jensen and his staff of 154 deliver transit services for DTA’s 62 fixed-route and nine paratransit buses, moving 3.3 million passengers annually.
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Access-A-Ride cost $85.2 million and carried 1.7 million rides in 2000, increasing to an estimated $506 million this year for more than 6.3 million trips.
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The milestone comes on the heels of MCTS receiving national recognition for outstanding service to the ADA community.
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Several months ago, the state agency quietly began a “proof of concept” study in which Access-a-Ride users request a ride and the MTA dispatches one through an e-hail app such as Uber, Arro or Curb, the latter two used by cabs.
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The minibuses are built on the Ford F-550 chassis and the paratransit buses are built on the Ford E-450 chassis. Each model features a Ford 6.8L V10 engine with a ROUSH CleanTech propane autogas fuel system.
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REV officially unveiled World Trans, a new transit bus brand after a soft launch of its narrow-body T-Series model at the APTA Bus & Paratransit Conference in May.
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Will be responsible for all aspects of paratransit operations and maintenance for Fulton County Department of Aging and Youth Services, including reservation management, scheduling and dispatch, and maintaining the 51-vehicle fleet
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