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Software programs figured prominently in this year's survey results as operators across the U.S. moved to accommodate sharp upticks in ridership on shrinking budgets.
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Delaware Transit Corp. provides over 10.6 million rides per year, including about one million passenger trips through its DART paratransit service.
Read More →May change the price from $4.00 to $3.00. In a recent state survey measuring the impact of the 2012 hikes on seniors, a majority of RIDE users whose income is less than $2,000 per month said they cut back on food, personal grooming and transit trips.
Read More →Currently, taxi industry partners already handle 90% of paratransit trips. Transferring the remaining 10% of trips — those delivered by minibuses — to external partners will allow the STM to streamline its paratransit services.
Read More →Refining and improving demand-response service is a never-ending challenge. Advances in vehicle tracking have helped, but other areas to scrutinize include staffing, eligibility screening, driver recruitment and customer amenities.
Read More →Paratransit passengers complained about vehicles and drivers after the city switched from Veolia Transportation to three different vendors to provide services. Officials say improvements have been made and complaints are being addressed.
Read More →Route Coordinator makes scheduling, recording, reimbursement scheduling and report filing easier to manage, and in less time.
Read More →Metro and MetroAccess officials say the change won't disrupt its paratransit service for riders and promises a "seamless" transition for riders.
Read More →Under the RIde Anywhere Pilot Program, qualified Rhode Island residents can request curb-to-curb service for locations within the state that are outside of the three-quarter-mile radius.
Read More →As part of its revamped paratransit program, Metro provides travel training and outreach to customers with disabilities to teach them about the accessibility features of the bus and rail systems.
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