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ArticlesMay 14, 2013

Innovative Operator Profile: Professionalism is Cornerstone of Success

Silver State Trailways President Tony Fiorini believes that the charter bus industry is a business of relationships; the better relationship you build with the customer, the more business you’re going to get and the better you’ll get at it as a result.

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ArticlesMay 14, 2013

Innovative Operator Profile: Staying on Top of Technology

As customers become more and more comfortable with using the Internet to purchase goods or plan vacations, businesses have had to step up to the plate to ensure that they won’t be left behind.

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ArticlesMay 8, 2013

Innovative Operator Profile: Thriving in Katrina's Wake

Louisiana Coaches Trailways, Marrero, La.

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ArticlesMay 8, 2013

Innovative Operator Profile: Customer Satisfaction is Paramount

In order to satisfy customer needs, a motorcoach operator must wear many hats. David Beagle, vice president of transportation at Holland America Tours, knows firsthand what it means to wear many hats.

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Articlesby Louie MaielloMay 7, 2013

Innovative Operator Profile: Expansion Efforts in Effect

People from all over the world come to Florida, so Brian Scott, vice president of Escot Bus Lines, has to think far beyond his Tampa-Orlando service area.

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Articlesby Alex RomanApril 25, 2013

Innovative Operator Profile: Catering to the Elite Crowd

Standing out amid the glitz and glamour that is Las Vegas can be quite a challenge, but AWG Charter Services sets itself apart by catering to an exclusive clientele with its fleet of high-end vehicles.

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Articlesby Alex RomanApril 25, 2013

Innovative Operator Profile: Image Built on Scottish Heritage

Wanting to develop a unique company image, Halifax, Nova Scotia-based Ambassatours played off of the region’s Celtic culture — Nova Scotia is Latin for New Scotland.

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ArticlesApril 25, 2013

Innovative Operator Profile: Expanding Business

Started as a limousine company in 1992 while attending college, Ted Littell has expanded White Knight Transportation to 20 motorcoaches and approximately 50 employees through niche business and word of mouth.

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ArticlesApril 24, 2013

Innovative Operator Profile: Team Oriented and Innovative

Innovation is a word that best suits New World Tours. The operation’s fleet consists of 32 2007 Van Hool C2000 series motorcoaches, built by ABC Companies, designed based on feedback provided from a focus group.

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