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The app is the first of its kind to allow customers to pay for rides on all three transit systems — CTA, Metra and Pace — from their mobile devices, transforming the way people across Chicago take transit each day.
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Additionally, agency is continuing to repair and replace railcar doors that are prone to fail in winter conditions.
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The newly created position puts Metra in line with best practices and Federal Transit Administration recommendations and consolidates safety and environmental units under one officer.
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To further enhance the agency’s customer connectivity options, Metra will also be installing free Wi-Fi in the waiting areas of downtown stations within 45 days, and it recently announced plans to test Wi-Fi on 11 cars systemwide before January 2016.
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Customers who purchase tickets for the Northeast Illinois commuter rail system through the agency’s website now have the ability to split their payments among credit and debit cards, including pre-tax transit benefit debit cards.
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If Metra is unable to operate beyond December, it will work to ensure an orderly shutdown of its system and communicate with its customers with sufficient time for them to consider the effects of the shutdown, the resolution also states.
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As prime contractor, Parsons will work with Metra to install an Interoperable Electronic Train Management System that will be interoperable with 12 railroads, integrating the complex system of locomotive‑mounted Global Positioning System devices, radios, trackside antennas and computers.
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Charging stations at Millennium Station were installed last week and four stations are expected to be complete by September. Metra also anticipates installing charging stations in the coming months in its ticketing area at Chicago Union Station.
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The biggest changes in the city's public transportation will include three bus rapid transit (BRT) lines, destruction of the Perimetral highway and the introduction of a light rail tram system.
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For the first half of 2015, the systemwide on-time performance rate was 95.8%. Metra, which is also tracking the top causes for train delays, also reported that 735 of 17,433 trains were tardy by six minutes or more in June.
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