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Boston MBTA’s The Ride pioneered the use of TNCs in paratransit back in 2016. Since then, the agency has been a reference nationwide on how to efficiently use non-dedicated service providers.
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The contractor currently operates 268 vehicles for TriMet’s LIFT paratransit services and manages all scheduling and operations of the paratransit call center.
Read More →The agency has experienced greater cost savings, increased ridership and passengers per revenue mile, as well as a reduction in no-shows.
Read More →The same-day option is offered to Redi-Wheels ADA eligible customers on a space-available basis with no limits on the number of trips a passenger can request.
Read More →The programmatic change at Metro helped the agency save more than $25 million in Fiscal Year 2011, as well as receive the 2012 Innovation Award from APTA.
Read More →METRO’s Executive Editor Alex Roman spoke to Spare CEO/Co-Founder Kristoffer Vik Hansen and Chad Ballentine, VP, demand response & innovative mobility, at Capital Metro about the new partnership and more.
Read More →Small to medium-sized transit properties are showing the greatest percentage growth, while their larger cousins are posting the biggest absolute gains. Here’s a look at the top percentage gainers.
Read More →The state-of-the-art vehicles from New England Wheels, which were purchased from Tesco, feature updated technology, including a kneeling suspension system and a new ramping system.
Read More →The MTA recently abandoned the industry standard of a 30-minute on time window and adopted the more customer friendly 20 minutes. Even with the smaller window, on-time performance consistently exceeded 90%.
Read More →Purchasing a larger van to accommodate more riders with wheelchairs and paying close attention to customer feedback are two actions the Regional Bus Authority is taking to improve its complementary service.
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