
Transit agencies should strive to grow all-purpose riders, who take transit regularly for multiple purposes, as they are the most reliable and financially efficient customers to serve.
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The survey asked bus, rail, light rail and Access Link paratransit customers to rate the agency on a scale of 0 to 10. Customers also considered 41 attributes of the system related to facilities, service, vehicles, communications and the overall experience using NJ Transit.
Read More →A long-time policy allowing rail operators to use their discretion in how long they waited at stations for commuters to board appeared to have been scrapped this week due to a memo issued by a Chicago Transit Authority GM.
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