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The apps include quick links to Metro-North and Amtrak rails services, including schedules and fare information, bus schedules and routes, public transportation information and much more.
Read More →Hundreds of surveyed riders that had been polled the day before the signs were installed were more optimistic about how long trains would take to arrive and seemed to be more satisfied with the train’s performance. The survey is part of a larger effort to gather customer experience data.
Read More →From Oct. 3, 2011 to Oct. 2, 2012, the TTC carried just over 510 million riders. By the end of this year, the agency expects to have carried 514 million riders, with a projected ridership of 528 million in 2013.
Read More →The majority of respondents to a Detroit news survey who rely daily on the bus system described it as “irritating, frustrating and time-consuming.” Sixty-two percent of respondents proposals to build a light-rail system in the city.
Read More →The revamped system's on-time performance drops to 60% before rebounding later in the day. Officials say the problems were the result of a new vehicle fleet, new reservationists and dispatchers, and general confusion.
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Was presented with APTA’s 2012 “Outstanding Public Transportation System” award for its efforts to enhance service, efficiencies and overall effectiveness.
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Created specifically for the subway environment, the unit is designed to be an easily recognizable communications tool for customers who need to either report an emergency or ask for travel directions.
Read More →L.A. Metro’s latest annual customer survey shows a distinct divide between riders using only the bus or exclusively rail, and reveals some income, gender and race differences. Is it just an L.A. thing?
Read More →In an effort to improve customer service, the Toronto Transit Commission will upgrade its bus stops, testing new designs for bus stop poles and the maps in its shelters.
Read More →Following complaints waged by the man, the city plans to install a bus shelter within the next fiscal year, although a specific timetable has not been set. In the meantime, he has also begun a PayPal account people can contribute to for a temporary bench.
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