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Launched its first-ever Customer Charter, committing the agency to a focus on five themes: cleanliness, better information, improved responsiveness, more accessible and modern, and the renewal of vehicles.
Read More →The new customer service assistant positions will aid rail station customers in a variety of ways, from answering questions and helping customers with disabilities to handling or reporting problems with station equipment and facilities.
Read More →The apps include quick links to Metro-North and Amtrak rails services, including schedules and fare information, bus schedules and routes, public transportation information and much more.
Read More →Hundreds of surveyed riders that had been polled the day before the signs were installed were more optimistic about how long trains would take to arrive and seemed to be more satisfied with the train’s performance. The survey is part of a larger effort to gather customer experience data.
Read More →The Voice of the Customer report surveyed rail and bus riders about customer satisfaction, reliability, safety, cleanliness and customer service. 87% of bus and 86% of rail riders rated high satisfaction with security. 79% of bus and rail riders reported a high likelihood to recommend Metro to a friend.
Read More →From Oct. 3, 2011 to Oct. 2, 2012, the TTC carried just over 510 million riders. By the end of this year, the agency expects to have carried 514 million riders, with a projected ridership of 528 million in 2013.
Read More →The majority of respondents to a Detroit news survey who rely daily on the bus system described it as “irritating, frustrating and time-consuming.” Sixty-two percent of respondents proposals to build a light-rail system in the city.
Read More →The revamped system's on-time performance drops to 60% before rebounding later in the day. Officials say the problems were the result of a new vehicle fleet, new reservationists and dispatchers, and general confusion.
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Commuters in Boston, Connecticut, New York, New Jersey, Philadelphia, Washington, D.C. and Chicago will be able to order groceries for delivery using their mobile devices at the company's digital grocery aisles on the train platforms.
Read More →"Ask Julie" provides both a verbal and written response to customers' travel questions along with related links, and can even send customers directly to the Amtrak website's most relevant page.
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