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The 41 stations will have their waiting room hours extended until 10 PM in the evening on weekdays. LIRR station waiting rooms typically open between 5 AM and 6 AM on weekdays. Prior to the pilot, most station waiting rooms closed by mid-afternoon.
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Was presented with APTA’s 2012 “Outstanding Public Transportation System” award for its efforts to enhance service, efficiencies and overall effectiveness.
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Created specifically for the subway environment, the unit is designed to be an easily recognizable communications tool for customers who need to either report an emergency or ask for travel directions.
Read More →L.A. Metro’s latest annual customer survey shows a distinct divide between riders using only the bus or exclusively rail, and reveals some income, gender and race differences. Is it just an L.A. thing?
Read More →In an effort to improve customer service, the Toronto Transit Commission will upgrade its bus stops, testing new designs for bus stop poles and the maps in its shelters.
Read More →Following complaints waged by the man, the city plans to install a bus shelter within the next fiscal year, although a specific timetable has not been set. In the meantime, he has also begun a PayPal account people can contribute to for a temporary bench.
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The pilot originated in two stations with the goal of reducing the number of exposed trash bags that would have to be removed from the system and to help control the rodent population in the subway.
Read More →Drivers are under attack more often than what the city's official figures reflect, according to a former Winnipeg bus driver. More than 400 assaults against transit drivers have been reported in the city of Winnipeg in the last 12 years.
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Survey showed demand down slightly from last year, but still high, with nearly two-thirds seeing an increase. More operators reported customer expectations and behavior as hurdles to providing good service. Scheduling software comes in handy and travel training saw a slight bump.
Read More →The projects, funded through the use of a two-year RTA Innovation Coordination and Enhancement program budget, will be implemented by the Chicago Transit Authority, Metra and Pace to advance the vision and goals of the RTA’s regional priorities initiative of Enhancing the Customer Experience.
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