PORTLAND, Ore. — The bus driver who had two high-profile conflicts with mothers of crying children in the past year, and who had received 115 complaints since 2009, decided to retire after a June 7 fare dispute with a passenger and her crying children, OregonLive reported.
TriMet officials said they were on the verge of firing the driver. The driver’s attorney said that she feared losing the agency's generous retiree healthcare benefits if she was terminated. For the full story, click here.
TriMet driver who kicked family off bus retires
She feared losing the agency's retiree healthcare benefits if she was terminated. Had two high-profile conflicts with mothers of crying children in the past year, and received 115 complaints since 2009.
More Bus

Inez Evans Benson on Rethinking Transit Through Customer Experience
The WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
Read More →
Intercity Bus Industry Outlook: A Mix of Apprehension & Optimism
Industry leaders see both promise and peril ahead as intercity bus travel rebounds, but unpredictable market forces threaten to reshape the sector.
Read More →
Bus Tech Talk: AC Transit’s Cecil Blandon on Leadership, Mentorship, and a Career in Transit
In Part 1, Blandon shares his journey from the U.S. Marines to a leadership role in public transit, along with insights on mentorship and professional growth within the industry.
Read More →
Vancouver's TransLink Fast-Tracks RapidBus Line to Metrotown
Funded through the 2025 Investment Plan, the new R2 Marine–Willingdon RapidBus is expected to begin service in September, more than three months ahead of schedule.
Read More →
Complete Coach Works Unveils Reimagined Parts Department with Expanded Capabilities
Complete Parts features new branding with a new logo, a new contact telephone number, a dedicated order desk, enhanced processes and inventory, all designed to provide the parts bus operations need.
Read More →
Breaking Accessibility Barriers with the Low Floor Frontrunner Minibus
Accessible transit isn’t a feature—it’s a responsibility. This whitepaper explores how the Low-Floor Frontrunner is redefining mobility with a breakthrough design that removes barriers, empowers riders, and delivers measurable operational advantages for agencies. Discover why this next generation minibus is setting a new standard for inclusive transportation.
Read More →
ENC Named 'Partner of Choice' to Support Philadelphia SEPTA’s $43M FTA Grant
SEPTA was awarded $43 million in competitive grant funding from the FTA's FY25 Low and No Emission and Bus and Bus Facilities grant programs to support this procurement.
Read More →
AC Transit’s Cecil Blandon on Leadership, Mentorship, and a Career in Transit
In part 1 of a two-part conversation, AC Transit’s director of maintenance joins co-hosts Alex Roman and Mark Hollenbeck to discuss his journey from the U.S. Marines to public transit and the role mentorship plays in developing the next generation of industry leaders.
Read More →
MBTA Confirms Funding for Upgraded Arborway Bus Facility
When construction is complete, battery-electric buses will operate from the Arborway facility on Day One, providing cleaner, quieter, and more reliable service for riders, the MBTA said. After completion, the old facility will be demolished, and the land will be made available for redevelopment.
Read More →
DART's President/CEO Announces Departure from Agency
Nadine S. Lee, who has served as president/CEO since July 2021, said the decision comes after careful reflection on the agency’s progress and its path forward.
Read More →
