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Despite budget problems, the agency is looking to add customer service representatives and a new 24-hour interactive phone system to accommodate an increase in calls when it launches its electronic fare collection system next year.
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The sleek, stainless steel enclosure supports a large screen with a colorful display, offering customers information about their entire trip, from planning with Trip Planner, real-time service status, escalator and elevator status, and local neighborhood maps.
Read More →During this initial phase, customers are encouraged to test the new online trip planner and provide feedback to BC Transit so this service can continually be improved and enhanced.
Read More →Currently, only some of the bus stops in London feature screens listing the number of minutes until a bus arrives. TfL said the live bus departures service would be fully launched this fall.
Read More →Nearly one-quarter of the service’s fleet was taken out of service due to an electrical problem, causing delays for customers. Riders also complain about reservation wait time. In response, the city bought 38 new vehicles and hired three more reservationists.
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Installation should be complete by January 2012, however, passengers can begin using the system now by going to the website and using the stop ID locator on the NextRide page or on the Valley Metro trip planner page, according to the agency.
Read More →Provides statistics and performance data to the public for the first time. Responding to the results of its first survey, which includes requests for improvement in on-time performance and handling of service disruptions, the agency plans to invest $217 million in rail infrastructure enhancements and explore new fare collection technology.
Read More →Customers rated their overall satisfaction with the service as “acceptable” or “satisfactory,” with a score of 5.2. Approximately 67 percent said they would recommend NJ Transit to a friend or relative, and 63 percent choose to use NJ Transit, even though they have a personal vehicle available.
Read More →Implemented “quiet zones” on all 13 of its commuter rail lines on Monday. The required quiet time will be imposed during peak commuting hours.
Read More →Campaign includes a redesigned homepage, a blogstyle website and new content pages at a new Facebook page and a Twitter feed.
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