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Newsby StaffSeptember 7, 2011

B.C.'s Kelowna Regional Transit now on Google Transit

During this initial phase, customers are encouraged to test the new online trip planner and provide feedback to BC Transit so this service can continually be improved and enhanced.

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Newsby StaffSeptember 6, 2011

London testing beta bus arrival program

Currently, only some of the bus stops in London feature screens listing the number of minutes until a bus arrives. TfL said the live bus departures service would be fully launched this fall.

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Newsby StaffAugust 17, 2011

Complaints double for Honolulu’s accessible van service

Nearly one-quarter of the service’s fleet was taken out of service due to an electrical problem, causing delays for customers. Riders also complain about reservation wait time. In response, the city bought 38 new vehicles and hired three more reservationists.

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Newsby StaffAugust 10, 2011

Valley Metro adds real-time bus, train arrival info signs

Installation should be complete by January 2012, however, passengers can begin using the system now by going to the website and using the stop ID locator on the NextRide page or on the Valley Metro trip planner page, according to the agency.

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Newsby StaffAugust 8, 2011

CTTransit New Haven now on Google

It is expected that CTTRANSIT's Stamford Division is the next service to utilize Google Transit, and other CTTRANSIT divisions are expected soon after.

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Newsby StaffAugust 4, 2011

Lateness is No. 1 complaint for Maryland transit riders

A new survey of about 6,700 riders found that lateness topped all other concerns such as rude drivers, missed stops and dirty vehicles. Improved communications with riders who lodge complaints was one of the recommendations issued to the Maryland Transit Administration.

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Newsby StaffAugust 2, 2011

NJ Transit launches second customer survey

Provides statistics and performance data to the public for the first time. Responding to the results of its first survey, which includes requests for improvement in on-time performance and handling of service disruptions, the agency plans to invest $217 million in rail infrastructure enhancements and explore new fare collection technology.

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Newsby StaffJuly 29, 2011

VeriFone to provide N.Y. MTA bus tracking

VeriFone will provide ruggedized on-bus hardware, software development, project management, installation, and warranty and maintenance services across Staten Island's fleet of buses.

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Newsby StaffJuly 13, 2011

NJ Transit posts “Scorecard’ survey results online

Customers rated their overall satisfaction with the service as “acceptable” or “satisfactory,” with a score of 5.2. Approximately 67 percent said they would recommend NJ Transit to a friend or relative, and 63 percent choose to use NJ Transit, even though they have a personal vehicle available.

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Newsby StaffJune 28, 2011

Mass. commuter rail lines add quiet cars

Implemented “quiet zones” on all 13 of its commuter rail lines on Monday. The required quiet time will be imposed during peak commuting hours.

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