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Added five language translation options — Spanish, French, Chinese, Korean and Vietnamese — of critical pages, such as the Trip Planner, Getting Around and Fares.
Read More →The mobile testing facility, which features a mock-up of alternative seat widths, heights, coverings and leg room, will make a series of public appearances over the next few months.
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In the next few months, the MTA will launch the companion piece to the IVR system — Pass Web, which will allow customers to book their trips online.
Read More →Chris Upfold spent almost 10 years working for the London Underground in a variety of roles, most recently as head of revenue and Inclusion, where he was responsible for planning, developing, and delivering improvements focused on customer perception and satisfaction.
Read More →The man was booked on suspicion of attempted kidnapping and later taken to a hospital, where he was treated for cuts and bruises.
Read More →A system of metrics is currently in development to provide a baseline for measuring NJ Transit’s performance in the areas of customer service, safety and security, financial health and service accountability. Executive director James Weinstein asked for help from riders, by participating in the first customer survey in April.
Read More →Will use metrics to set corporate-wide standards of accountability and create transparency for the public, helping the agency to make strategic decisions to maximize its resources as well as illustrating how the agency is managing its bottom line.
Read More →Began testing of the “quiet car” concept on Monday, on the first and last cars on the Rock Island rail line. Rules include: No cell phone calls, conversations must be in subdued voices, and electronic devices must be silenced.
Read More →Passengers debate whether any talking at all should be allowed in the cars. One rider requested that the conductor disable the automated announcements and his work radio, saying it created “unnecessary noise.”
Read More →Will provide more real-time arrival info via smartphone, countdown information on LED subway signs and a customer service training program for staff.
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