Lateness is No. 1 complaint for Maryland transit riders

A new survey of about 6,700 riders found that lateness topped all other concerns such as rude drivers, missed stops and dirty vehicles. Improved communications with riders who lodge complaints was one of the recommendations issued to the Maryland Transit Administration.

Staff Writer・Editorial

Read Staff's Posts

August 4, 2011

Lateness is No. 1 complaint for Maryland transit riders — Photo courtesy The Central Maryland Transportation Alliance. Photo credit © P.A. Greene

1 min to read

[IMAGE]Maryland-MTA-bus-2.jpg[/IMAGE] BALTIMORE — Lateness of service was the overwhelming complaint of Maryland Transit Administration bus and rail riders polled in a nine-month survey, reported The Baltimore Sun. The survey, conducted by the Central Maryland Transportation Alliance survey of about 6,700 MTA riders, found that lateness topped all other concerns such as rude drivers, missed stops and dirty vehicles.

The alliance issued a series of recommendations to the transit agency, including improved communication with riders who lodge complaints and a streamlined process for fixing troubled bus routes. To read the full story, click here.

Topics:customer service Maryland service Rail Bus

More Bus

Bus•March 20, 2026

Inside The Bus Coalition’s Push for Stronger Federal Transit Investment

In this conversation, TBC’s Executive Director Ed Redfern, President Corey Aldridge, and Washington Representative Joel Rubin outline the coalition’s key policy priorities, the challenges facing transit agencies, and how industry stakeholders can work together to strengthen the voice of bus transit at the federal level.

County and agency officials break ground in front of a red and yellow King County Metro public transit bus.

Bus•by Staff•March 20, 2026

Seattle’s King County Breaks Ground on RapidRide I Line to Expand High-Capacity Transit

The 17-mile RapidRide I Line will bring faster, more frequent service and improved regional connections across South King County.

Measuring the True Cost of Paratransit Fleets

What truly drives the cost of a paratransit fleet? Beyond the purchase price, seven operational factors quietly determine maintenance frequency, downtime, and long-term service reliability. This whitepaper explores how these factors shape lifecycle cost and what agencies should evaluate when selecting paratransit vehicles.