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The MTA plans to send out a survey to its 70,000 email and text message alert subscribers in February to ask for advice on how to improve it.
Read More →The 95.21 percent overall OTP is the best since modern record keeping began in 1979 and included 81 rush hour periods when on-time performance reached 100 percent.
Read More →The trial period will last 90 days and results will be used to determine if this is a viable service that should be continued.
Read More →Survey of more than 5,500 customers was conducted in August and has a margin of error of +/- 1.3 percent.
Read More →The latest on-board survey, conducted in June 2009, increases the number of satisfied riders by two percent compared with the last survey, which was conducted in the spring of 2008.
Read More →Will deploy undercover field agents ("mystery riders") into Spokane's bus and paratransit systems to provide an objective, firsthand evaluation of the rider experience.
Read More →Site explains all the required hardware, software and accessories, along with options based on a customers' industry and needs. New features also enable the customer to compare products side-by-side.
Read More →The Council chose to utilize motorcoaches to officially kick off the new promotion and boast their competitive edge over planes, trains and personal autos, a cost effective strategy that embodies the grass-roots spirit of the campaign. The campaign's highly scalable, flexible, and fluid approach affords coach operators the ability to retain their own branding and identity while participating in the campaign.
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Company recently enhanced its Customer Assistance Network (CAN) technical support hotline by ensuring that it has staff answering the toll-free line 24-hours, seven days a week to assist both Setra and Sprinter customers.
Read More →The contract to upgrade the system was awarded to Intelect Corp. of Baltimore; a certified minority business enterprise. Construction will begin later this month.
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