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Bus and rail service information will move off of agency's main Twitter account into two separate feeds with service information from Metro's operations control centers via the MetroAlerts system.
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In a Washington Post op-ed piece, GM Richard Sarles wrote that since the system went into service, maintenance has been delayed at the expense of service.
Read More →Pilot program designed to enhance safety by increasing the opportunity for employee reporting of incidents or situations that have the potential for more serious consequences.
Read More →Every 20 seconds to 30 seconds, each individual Transit Screen receives the current arrival times for each transit agency at all stops within walking distance of its location.
Read More →The contracts provide a new approach for determining when a paratransit vehicle is “late," as the contractor managing the scheduling and dispatching functions will share performance incentives and disincentives with the contractors delivering the service to customers.
Read More →David Kubicek, who was instrumental in improving safety on the Metrorail, will leave the Washington Metropolitan Area Transportation Authority on March 18. It is not clear what he plans to do next.
Read More →Ninety-one percent of train stops occurred on time, a 1% improvement over 2011, and the rail system made a 13% improvement in reliability over last year. Additionally, Metro has been able to put into service an average of 23 more cars each morning in 2012 compared to 2011, reducing crowding.
Read More →The National Safety Council recognized Richard R. Sarles as one of its 2013 CEOs Who “Get It,” its annual recognition of business leaders who demonstrate world-class safety.
Read More →The Voice of the Customer report surveyed rail and bus riders about customer satisfaction, reliability, safety, cleanliness and customer service. 87% of bus and 86% of rail riders rated high satisfaction with security. 79% of bus and rail riders reported a high likelihood to recommend Metro to a friend.
Read More →In response to criticism from city officials, the agency will not cut service after 8 p.m. to some neighborhoods in the Southeastern region of Washington, D.C., despite routine attacks that injure riders and drivers and damage the buses.
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