METRO Magazine Logo
MenuMENU
SearchSEARCH

D.C. Metro unveils farecard Website enhancements

Customers with a SmarTrip account can view their card balance and usage history dating back to January 2010. In addition, they can add multiple cards to their account, report a lost or stolen card, request a replacement card or transfer the balance to another registered card.

July 20, 2010
2 min to read


Washington Area Metropolitan Transit Authority (Metro) SmarTrip card users can now access their information at an enhanced Website and through Web-enabled mobile devices as part of a number of upgrades that are being made to SmarTrip this year.

Customers with a SmarTrip account can view their card balance and usage history dating back to January 2010. In addition, they can add multiple cards to their account, report a lost or stolen card, request a replacement card or transfer the balance to another registered card.

Ad Loading...

The enhanced Website can be reached by visiting Metro’s homepage, clicking on the SmarTrip icon at the bottom of the page and selecting “Managing Your SmarTrip Account.”

Customers who have established a SmarTrip account can visit smartrip.wmata.com/mobile on either an iPhone or BlackBerry and follow the instructions to view their SmarTrip balance and recent transactions for all cards that are associated with their account.

In April, Metro’s board of directors approved amendments to revise Metro’s Privacy Policy to allow online access to SmarTrip information by the card’s registered owner. In order for customers to access their SmarTrip information online, card holders will need to visit the SmarTrip Website and create an account.

Metro will collect the name, address, date of birth, phone number and e-mail address associated with the SmarTrip card holder. The user then will be required to establish a user name, password, responses to three security questions and a digital signature to confirm that he or she is the owner of the card.

More Bus

Turning Transportation Challenges into Opportunities
Management•by Alex Roman•October 22, 2026

Brian Dickson on Building Stronger, More Resilient Transportation Organizations

Bus Business Consultants Founder Brian Dickson discusses the leadership principles, operational discipline, and strategic planning that separate transportation companies positioned for long-term success from those stuck in survival mode.

Read More →
Groundbreaking ceremony for LA Metro's Vermont Transit Corridor BRT
Bus•by Staff and News Reports•October 22, 2026

LA Metro Breaks Ground on Vermont BRT Project

The 12.4-mile corridor is projected to serve 66,200 daily riders, reduce travel times by up to 24%, and create the nation's busiest bus rapid transit corridor.

Read More →
ABC Companies President and CEO Roman Cornell
Bus•by Alex Roman•October 21, 2026

Roman Cornell on ABC Companies’ Evolution and the Future of Passenger Transportation

The company’s CEO discusses carrying forward a third-generation family legacy, ABC’s continued evolution in passenger transportation, support for increasingly complex fleets, and how technology and continued investment could help operators improve uptime.

Read More →
Ad Loading...
VIA Primo BRT bus riders
Bus•by Alex Roman•October 19, 2026

VIA Bus Ridership Grows 10.1% Through August 2026

San Antonio's VIA Metropolitan Transit reported the highest bus ridership growth among major Texas transit systems. Federal Transit Administration data ranked it second among the nation's 50 largest transit systems.

Read More →
Crowd waiting for LA Metro bus
Management•by Staff and News Reports•October 16, 2026

LA Metro September Ridership Climbs 3.9%, Led by Rail Growth

The agency recorded more than 27.2 million boardings, with rail ridership increasing 12.4% year over year and the D Line posting the largest gains.

Read More →
The Frontrunner XF on the APTA Expo show floor in 2026.
Paratransit•by Alex Roman•October 15, 2026

Frontrunner Bus Group Introduces XF Low-Floor Bus with Enhanced Accessibility

The new mid-sized bus features a full flat-floor design, eight-inch curbside step-in height, and zero-entry rear ramp to improve passenger access and operational flexibility.

Read More →
Ad Loading...
An overhead view of APTA EXPO's show floor.
Management•by Alex Roman•October 9, 2026

Scenes from APTA TRANSform & EXPO 2026

Transit leaders, manufacturers, and industry professionals gathered in Chicago to explore new technologies, share ideas, and discuss the future of public transportation.

Read More →
DRPA interns with program swag.
Management•by Alex Roman•October 1, 2026

More Than a Summer Job: Building the Next Generation of Transit Talent

The Delaware River Port Authority and PATCO have transformed their internship program into a hands-on professional development experience that introduces students to the breadth of transportation careers — and creates a pipeline for future employees.

Read More →
A shot of ENC's manufacturing facility
Zero Emissions•by Alex Roman•September 30, 2026

LA Metro Board Awards 220 Battery-Electric Bus Contract to ENC

The contract, which is the largest base award of battery-electric buses by a U.S. transit agency, will be built in Southern California, sustaining good jobs as LA prepares to welcome the world in 2028

Read More →
Ad Loading...
Help Shape the 2027 Public Transit Conference
Management•by Alex Roman•September 29, 2026

Public Transit Conference Returning to GFX in 2027, Call for Papers Now Open

The Call for Papers is now open, allowing transit agency professionals and industry experts to help shape the PTC educational program by submitting session ideas for consideration.

Read More →