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Stewart Mader was named as the agency's first customer advocate & chief customer experience officer.
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The fixed-route bus network serves over seven million annual passengers, including over 20,000-weekday riders.
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The overall system-wide average increase is approximately 5.8%.
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Celebrating its 100th Anniversary in 2019, the Minneapolis-based operator was recently named METRO’s Innovative Operatorof the Year Award.
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The new website gives users a seamless transition from desktop to mobile browsing.
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President Steve Woelfel received the award during Monday’s Operator Breakfast at ABA Marketplace in Louisville, Kentucky.
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This new program eliminates the guesswork for riders, allowing them to walk outside right as the bus arrives.
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Will oversee marketing and communications, customer relations, sales, external affairs, and government relations activities.
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Will give riders greater access to real-time transit updates, local information, wayfinding, and other useful content.
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In September, the City of Belleville, Ontario started operating a new service, in partnership with Toronto-based technology company Pantonium.
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