Looking forward, Jefferson Lines is working on launching new features to improve the customer experience through paperless boarding, ticketing kiosks, and a Jefferson mobile phone app.
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Looking forward, Jefferson Lines is working on launching new features to improve the customer experience through paperless boarding, ticketing kiosks, and a Jefferson mobile phone app.
Minneapolis’ Jefferson Lines was named METRO Magazine’s Innovative Operator of the Year at American Bus Association’s Marketplace in Louisville, Kentucky. Jefferson’s President Steve Woelfel received the award from METRO’s VP, Emeritus, Frank Di Giacomo during Monday’s Operator Breakfast.
Marking its 100th anniversary this year, Jefferson Lines owes much of its success to delivering the best customer experience through innovation and quality service.
“We are truly humbled to receive this award,” Woelfel said. “There are more than 3,000 bus companies out there, and many, if not most, are innovating each and every day, So, to be recognized in this way is truly a tremendous honor for all the employees of Jefferson Lines.”
Looking forward, Jefferson is working on launching new features to improve the customer experience through paperless boarding, ticketing kiosks, and a Jefferson mobile phone app. All of these items keep Jefferson on the leading edge to provide a top-notch experience for its customers. The company will mark its anniversary, at a large anniversary celebration in St. Paul in September.
Premiums remain elevated. Underwriting scrutiny is intense. And claims costs continue to rise at historic levels. Behind those numbers lies a complex mix of legal, medical, and cultural forces reshaping the commercial landscape.
The company said it has remained the most widely purchased model in the new coach market across the US and Canada, according to historical data from the Motorcoach Builders Survey conducted by the American Bus Association
A phased approach to technology, in-house capabilities, and workforce investment is helping transportation leaders break the reactive cycle and build more resilient, revenue-focused operations.
The company's flagship H3-45 is also the best-selling 45-foot motorcoach in North America, according to vehicle registration data from S&P Global Mobility (Polk).
METRO’s Executive Editor Alex Roman spoke with Mueller about the opening event, the company’s progress since launching in late 2022, and the road ahead.
METRO Executive Editor Alex Roman presented the award to the operation’s President/CEO Scott Parsons at the United Motorcoach Association’s EXPO in Birmingham, Alabama.