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Overall satisfaction ranked 5.1 on a scale of 0 to 10, down from 5.3 in the previous period.
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New York City Transit (NYCT) still holds the top spot with a total of 4,336 vehicles.
Read More →Provides statistics and performance data to the public for the first time. Responding to the results of its first survey, which includes requests for improvement in on-time performance and handling of service disruptions, the agency plans to invest $217 million in rail infrastructure enhancements and explore new fare collection technology.
Read More →Customers rated their overall satisfaction with the service as “acceptable” or “satisfactory,” with a score of 5.2. Approximately 67 percent said they would recommend NJ Transit to a friend or relative, and 63 percent choose to use NJ Transit, even though they have a personal vehicle available.
Read More →The survey asks for feedback on the authority's current Website, gauges people's familiarity with the high-speed train project and gives them the chance to express a preference about how they would like to receive news about the project.
Read More →Open for comments until March 31, the survey will provide the department with comments and suggestions on the transportation system and guide future improvements.
Read More →Open to youth between the ages of 14 and 22, the survey is the first step in a larger service evaluation strategy that will culminate in a set of recommendations on how SEPTA can better serve its youth riders.
Read More →Survey of more than 5,500 customers was conducted in August and has a margin of error of +/- 1.3 percent.
Read More →The latest on-board survey, conducted in June 2009, increases the number of satisfied riders by two percent compared with the last survey, which was conducted in the spring of 2008.
Read More →Results based on a survey of more than 9,000 peak and off-peak customers. Eighty-nine percent said they were satisfied with the overall quality of service provided by the LIRR.
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