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SEARCHResults based on a survey of more than 9,000 peak and off-peak customers. Eighty-nine percent said they were satisfied with the overall quality of service provided by the LIRR.
Metropolitan Transportation Authority’s Long Island Rail Road (LIRR) received high marks on its 2008 Customer Satisfaction Survey, including a 95 percent satisfaction rating for train crew courtesy.
On board service categories received the highest approval ratings, with “Courtesy of Crew” leading, followed by “Safety from Accidents” (94 percent), “Heating During Cold Weather” (93 percent), “Overall Comfort of Trip” (93 percent) and “Train Interior Maintenance” (93 percent).
Ninety percent also expressed satisfaction with LIRR's on-time performance, which reached a best ever 95.14 percent in 2008 while it served a record number of passengers.
The results are based on a survey conducted by Abt SRBI Inc., in September and October of more than 9,000 peak and off-peak customers. Eighty-nine percent of those customers said they were satisfied with the overall quality of service provided by the LIRR.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
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The agency ranked top five among mid-sized U.S. transit systems, defined as agencies with 15 million to 50 million annual trips.
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The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.
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The new contract for Keolis and VRE will commence in July 2026, with the potential to expand to 15 years.
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The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.
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In this edition, we cover recent appointments and announcements at HDR, MCTS, and more, showcasing the individuals helping to shape the future of transportation.
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This final component of the 2 Line will cross Lake Washington and connect with the 1 Line at International District/Chinatown Station, creating a fully integrated regional light rail system.
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The agency’s selection aims to slash travel times from the San Fernando Valley to the Westside to under 20 minutes.
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Expected to enter service in 2029, these locomotives support the agency’s commitment to offer reliable and efficient rail transportation across South Florida.
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See how the agency’s transit project completed a Final Environmental Impact Statement within the federal two-year guideline.
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