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Overall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
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Michelle Petelicki, president of New Jersey’s Panorama Tours, joins METRO’s Executive Editor Alex Roman to discuss how the motorcoach industry is in fact sustainable, the impact of the ABA’s report, and much more.
Read More →Does your private motorcoach operation stand head and shoulders above the rest in terms of innovation? Do you know of an operation that provides excellent service or has unique programs in place? METRO Magazine wants to hear from you.
Read More →Representing a diverse cross section of cities across North America, this year's standout motorcoach operators show us how they cut costs to run leaner operations, enhance their fleets and grow their customer bases.
Read More →According to officials, the approach is designed to maintain regulatory compliance, support customer production schedules, and provide additional time to ramp production in a disciplined manner that helps ensure a successful transition for the industry.
Read More →They operate in different regions. They provide varied services, and they each define success in their own unique ways. But the common thread among this year's collection of exceptional motorcoach operators is a consistent creative drive to separate themselves from their competition.
Read More →Whether it’s developing its workforce or working to make every aspect of a customer’s trip an enjoyable experience, the Portsmouth, N.H.-based operation, chosen as METRO Magazine’s inaugural Innovative Motorcoach Operator of the Year, focuses on fostering and maintaining partnerships at every level.
Read More →Freebee shows how electric microtransit is moving beyond pilots to fill network gaps, connect riders to transit, and prove lasting value.
Read More →US Environmental Protection Agency Administrator Lee Zeldin announced that the EPA is seeking information from major diesel engine manufacturers on critical data on DEF system failures.
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