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This 3-minute montage video of the Toronto Transit Commission's various operations and services preceded a May 2013 unveiling of its five-year Corporate Plan to its employees.
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The new "Integrity" program will allow the agency's 13,000 employees to anonymously report unethical or illegal behavior by co-workers or contractors.
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Will continue Crisis Link through July 31, 2018. The program has handled an average of 2.75 incidents per month of people contemplating suicide on the transit system. No person has ever attempted suicide on the TTC immediately after speaking with a Crisis Link counselor.
Read More →Strategic objectives include managing risks, protecting customers, contractors and employees, and minimizing impact on the environment; cultivating an empowered, customer-focused workforce; and effective, efficient asset management that delivers reliable services in a state of good repair.
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A light-hearted video shows two TTC executives acting out "offensive behaviors" such as talking loudly on cellphones and eating food, to help illustrate the faux initiative.
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The "personal car" allows customers do whatever they like while riding the subway - wear bulky backpacks, eat a meal, put their feet on the seats, play loud music, block doors and, yes, clip their nails. The "personal car" is only in affect until noon, April 1. After that, the TTC simply asks that everyone be considerate of their fellow rider.
Read More →Launched its first-ever Customer Charter, committing the agency to a focus on five themes: cleanliness, better information, improved responsiveness, more accessible and modern, and the renewal of vehicles.
Read More →From Oct. 3, 2011 to Oct. 2, 2012, the TTC carried just over 510 million riders. By the end of this year, the agency expects to have carried 514 million riders, with a projected ridership of 528 million in 2013.
Read More →In an effort to improve customer service, the Toronto Transit Commission will upgrade its bus stops, testing new designs for bus stop poles and the maps in its shelters.
Read More →Was praised for keeping 29 passengers safely on her bus after a crane collapsed on the street, trapping the bus under a fallen pole and surrounding it with live electrical wires.
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