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Launched as an effort to better meet the community’s transportation needs, the new Flex service, which can deviate up to one mile off of its set route to pick up riders, operates as a hybrid between DART’s fixed-route buses and paratransit buses that provide door-to-door transportation to qualified riders through reservations made 24 hours in advance.
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C-Tran has offered travel training in some form for years, but the agency recently hired Veronica Marti in 2013 to coordinate the program full-time. Marti often meets with riders as an introduction, and then accompanies them on one or more trips, offering guidance along the way.
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The center will teach residents how to use the RTC fixed route transit services safely and will provide them with the confidence necessary to travel independently.
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David Green also discussed the importance of adding service so residents could have more access to jobs.
Read More →Includes simulated railcars, bus stops and Breeze card vending machines to help customers practice critical transit-riding skills.
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Providing good customer service in a paratransit environment is about understanding and respecting people with disabilities as people and customers first. Bringing in the customer’s perspective by including customers with disabilities on panels or advisory boards is a recommended practice.
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The first 10 MV-1s are in service and the remaining 30 should be in service within two months.
Read More →The number of senior paratransit riders using mobility devices — especially wheelchairs — has risen drastically over the last five years and will continue to rise, further challenging local systems.
Read More →Reconnecting America and the Community Transportation Association of America’s "Putting Transit to Work in Main Street America," found that smaller communities are making a wide variety of transit investments, and these investments have had a positive impact on both the economy and the quality of life of residents.
Read More →Of the 30 evaluated applications, none had adequate documentation to show that the applicants needed the service.
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