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Metro Micro, the agency’s new ride-hailing service that offers shared rides operated by Metro employees in partnership with RideCo. Inc., will begin operating services in the Compton/Artesia, El Monte, and North Hollywood/Burbank service zones beginning Jan. 25.
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More than 39,000 accounts have been created and more than 470,000 rides have been taken on Via Arlington since the service launched.
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The transit agency will only be introducing its Consolidated Fixed Route Network at a Level 3 service and its SunRide microtransit service at this time.
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The technology behind this service will allow riders to plan entire trips — both Metro Micro and their bus or train ride — in real-time using a single mobile app, internet browser, or Metro’s call center.
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The team has also partnered with Spare for the program, which will serve the tri-town area of Franklin, Foxboro, and Norfolk, Mass.
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Head of TransLink Matt Longland said the technology behind pre-booked and shared services was critical to deliver efficient and customer focused services.
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Green Commuter is providing the vehicles for mobility services such as microtransit and vanpooling along with the necessary charging infrastructure.
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The agency earned APTA's award in the midsize category, with an annual ridership between four million and 20 million.
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The plan introduces three new services: a commuter service — the 10 Commuter Link; microtransit known as SunRide; and Route 1X the first east-to-west express line.
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The new program, called Metro Micro, will provide Metro-operated on-demand shared ride service using vehicles that hold up to 10 passengers.
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