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A culturally diverse transit workforce brings a deeper understanding of the communities being served, an ability to overcome language barriers, and a greater sense of comfort for passengers who share cultural backgrounds with transit personnel.
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The objectives of the Metro TCPSD are increased visibility, accountability, and consistent service delivery, which will result in a safer transit system for Metro employees and customers using a specialized transit community public safety workforce.
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The team is deployed to rail stations and bus stops during peak service times, major events, and service disruptions to provide on-site, real-time customer service.
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Addressing a common preference for booking with an agent rather than using a digital app, AI Voice allows riders to have intuitive, accessible, and engaging conversations without needing to wait for a human agent.
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Mark Aesch, CEO/Founder of TransPro Consulting, joins METRO’s Executive Editor Alex Roman to discuss how to think differently about transit, moving away from the ridership question, his Rays The Mark Foundation, and much more.
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The communication tool allows riders to report issues, provide feedback, and receive answers in real-time.
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Here's the latest supplier/agency news from around the industry.
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The communication tool will make it easier than ever for riders to report issues and provide feedback to the agency.
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A new report going to the TTC’s Sept. 26 Board meeting recommends using $10.3 million in projected 2023 savings to hire new, high-visibility customer service agents and bus, streetcar, and subway supervisors.
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The center includes an agent window with OMNY functionality, digital monitors displaying service status updates.
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