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Customers have always been able to report concerns through the CATS Customer Service line or the “Report a Problem to CATS” feature in the CATS-Pass mobile app; however, CATS has also integrated a Text-a-Tip line, giving riders multiple, easy-to-use channels to get support.
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The agency opens its text message safety reporting system to buses, enabling discreet, non-urgent reports across Montreal’s entire transit network.
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Both systems are customizable and free of charge, with standard text messaging rates still applying.
Read More →Based on a system of bus stop ID numbers — unique five-digit numbers the agency has assigned to each of its bus stops — My Bus enables customers who have cell phones with SMS (text messaging) capabilities to receive bus schedule information for a specific stop directly to their phones.
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