Following positive results in the metro system since fall 2024, the Société de transport de Montréal (STM) will expand its text message reporting service to the bus system, effective immediately. Customers can now report non-urgent safety issues on buses, at bus shelters, or at bus loops via text.

As with reports made in the agency’s system, text messages will be received directly in the monitoring room, then analyzed and assigned to the “right resources at the right time.” These include safety ambassadors, special constables, and the SPVM.

Now covering the entire STM network, text message reporting has been rolled out at customers’ request to increase their sense of safety and enable timely, discreet reporting of non-urgent situations.

A year after its launch in STM’s network, from November 2024 to November 2025, the monitoring team received approximately 25,000 reports, resulting in more than 7,000 interventions by bus and metro safety teams.

“Our data shows that customers appreciate the text message reporting tool, as it facilitates interventions and strengthens the feeling of safety. We have therefore expanded access to this tool across the entire network,” said Marie-Claude Léonard, chief executive officer of the STM. “This initiative is part of our commitment to providing services that allow our customers to travel with full confidence.”

This tool complements other options already available to customers to report urgent situations that call for an emergency response, such as picking up the assistance telephone on the platform, using the intercom system on trains, notifying on-site STM personnel, or calling 911.