North Carolina’s Charlotte Area Transit System (CATS) is enhancing and adding new ways for riders to quickly and easily report transit-related concerns while traveling across the system. It is also placing systemwide safety materials more prominently across all vehicles and facilities as part of its commitment to a safe and responsive transit network.

Customers have always been able to report concerns through the CATS Customer Service line or the “Report a Problem to CATS” feature in the CATS-Pass mobile app; however, CATS has also integrated a Text-a-Tip line, giving riders multiple, easy-to-use channels to get support.

In addition, customers can now report a problem directly from the homepage of RideTransit.org by clicking the “Report a Problem” button. These tools allow passengers to share real-time information or service needs directly with CATS.

Increasing Awareness

To increase awareness of these resources, CATS has installed new posters throughout the system, including inside vehicles, on platforms, and at facilities.

The updated signage highlights when and how to use each reporting option, ensuring customers know how to get whatever support they may need when using the system. To ensure passengers are aware of the updates, CATS has also integrated reminders into overhead announcements at stations and onboard trains.

“Safety is — and will continue to be — our top priority,” said Brent Cagle, CATS CEO. “By expanding the ways riders can quickly reach us, and by clearly promoting these tools across our buses, trains, and stations, we are making it even easier for customers to speak up and partner with us in keeping the system safe.”

The initiatives build on the safety improvements CATS has been implementing over the past year and reinforce the agency’s commitment to building a transit system where every rider feels supported, informed, and confident.