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The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.
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A new poll shows growing support for a potential 2026 Bay Area transportation sales tax measure, with a majority of voters backing efforts to protect transit funding, improve reliability, and more.
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The survey, conducted from March 18 to May 6, gathered feedback from nearly 2,000 riders across the SamTrans system.
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More than half of subway customers, 57%, are satisfied with the subway overall, up from 49% in Fall 2024. This marks the highest level of overall subway satisfaction since the inception of this survey in Spring 2022.
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Data from the U.S. Bureau of Labor Statistics underscores this two-fold challenge. By 2033, the country is projected to see 1.9 million job openings in transportation and material-moving occupations, a figure higher than the average across all industries.
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The Hitachi Rail study by SavantaComres polled over 11,000 people across the U.S., U.K., France, Italy, Germany, Spain, and major cities like Washington D.C., Toronto, London, Paris, Berlin, Copenhagen, and Dubai.
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The survey, conducted in November 2024 by ETC Institute, a professional market research firm that specializes in customer satisfaction surveys, gathered feedback from more than 3,700 riders across the MTS bus and Trolley light rail networks.
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The high levels of support for the agency follow the launch of its new high-performance electric trains in September 2024, which offer a better experience for Caltrain riders and provide faster and more frequent service.
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The results, based on a combination of “very satisfied” and “satisfied” responses, showed that riders ranked EMBARK’s transit services significantly higher than the national average in overall customer satisfaction.
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The most recent survey, conducted by TransPro Consulting in late April and early May, took place on all TARTA services and targeted customers riding or waiting for TARTA services at different times of day.
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