COTA's 5-year plan focused on advancing mobility, opportunity

The COTA Board of Trustees passed a resolution to adopt the “Moving Every Life Forward” COTA Strategic Plan 2019-2024, which provides the path COTA will take to enhance its services for all residents in central Ohio over the next five years and beyond.

The plan was a result of collaborative research, interviews, and discussions with hundreds of individuals, community organizations, peer transit agencies, and COTA Board members and employees, delivering a diverse and innovative set of ideas to serve as the basis for transforming and advancing mobility in the region.

As an innovative transit agency, COTA researches and embraces diverse ideas and mobility technologies that allow it to advance its services and deliver new benefits to the community.

“COTA is an integral part of the social and economic well-being of the Central Ohio region, and with this plan, developed jointly with our employees’ involvement and input from community leaders, COTA is poised to focus our energy and priorities on providing services to move people to prosperity as our community grows and grapples with the implications for the need of additional mobility options,” said Joanna M. Pinkerton, COTA president and CEO.

At the center of COTA’s Strategic Plan 2019-2024 is a commitment to Equity, Diversity, and Inclusion, which is of core importance to the organization. By embracing diverse and inclusive ideas, COTA will drive creativity, innovation and engagement across the organization, developing a stronger and more effective workforce and more comprehensive services to meet the needs of COTA’s customers.

In addition to a new vision of Moving Every Life Forward in Central Ohio, the plan also includes four Guiding Principles that link directly to that equity, diversity, and inclusion, and drive the initiatives that will make the plan a reality:

• Improve the Customer Experience: to serve current and future customers and deliver an experience that is easy to use, reliable and convenient.
• Provide Mobility Options: to enhance service delivery to customers through partnerships with innovative organizations.
• Prioritize the Use of Data and Analytics: to make better decisions, enhance services, and enhance safety.
• Achieve Organizational Excellence: to make COTA employees focused, collaborative, and innovative.