Creating a Ventra account allows users to take full advantage of the app’s features while at the same time protecting tickets if a customer’s phone is lost, stolen, damaged, or replaced.
Metra
2 min to read
Creating a Ventra account allows users to take full advantage of the app’s features while at the same time protecting tickets if a customer’s phone is lost, stolen, damaged, or replaced.
Metra
An update to the Ventra App that was released for Android users, which will be released for Apple users within the next few days, will no longer allow customers to buy Metra mobile tickets without creating a Ventra account, an option used by less than 1% of app users.
Creating an account allows users to take full advantage of the app’s features while at the same time protecting tickets if a customer’s phone is lost, stolen, damaged, or replaced. While so-called anonymous purchases represent less than 1% of app purchases, they are the source of the majority of calls to Ventra’s helpline — and frequently their issues cannot be resolved without an account. That is why that option is being eliminated.
Ad Loading...
The update also addresses an issue that was causing the Android version of the app to crash.
Users who purchased tickets without an account will not lose those tickets under this update (unless they delete the app and reinstall it). However, under an update coming early next year, tickets purchased anonymously will not be transferable to the new version, and customers will need to use those tickets before updating the app.
With an account, users can store credit or debit cards, including pre-tax transit benefits debit cards, so they don’t have to enter the information every time they buy a mobile ticket. They can also split their payment between two cards — handy for those who use a pre-tax transit benefits debit card that does not fully cover the cost of a Monthly Pass. If a customer has a Ventra card, creating an account allows them to check the card’s balance, add value, add passes, and get account notifications.
If a phone is lost, stolen, damaged or replaced, Ventra and Metra can use the user’s account information to restore any tickets that were lost — something that is not possible for anonymous purchases.
The Peninsula Corridor Joint Powers Board recently met for a budget workshop, during which staff outlined the significant service reductions Caltrain could be forced to make without new external funding.
In this edition, we cover recent appointments and announcements at Alstom, VIA Metropolitan Transit, Transdev US, and more, showcasing the individuals helping to shape the future of transportation.
Accessible transit isn’t a feature—it’s a responsibility. This whitepaper explores how the Low-Floor Frontrunner is redefining mobility with a breakthrough design that removes barriers, empowers riders, and delivers measurable operational advantages for agencies. Discover why this next generation minibus is setting a new standard for inclusive transportation.
With major events and increased travel expected across the state this summer, the Administration is focused on making sure people have a reliable, affordable alternative to driving so we can reduce congestion, support daily commuters, and keep Massachusetts moving.
As the American Bus Association marks its 100th year, a new ABA Foundation report highlights the Marketplace’s role as a key revenue engine for the bus and group travel industry.
As motorcoaches navigate increasingly congested urban corridors filled with pedestrians, cyclists, scooters, and distracted drivers, safety leaders across the industry are confronting a growing challenge: visibility.
