NFI Parts™ has worked vigorously over the past two months to build a catalogue of offerings that will help its customers during these unprecedented times.
NFI Parts
NFI Parts™ released a white paper guide to assist transit and motorcoach service operators navigate re-starting or ramping up business while concerns about the spread of COVID-19 remain.
“We want to make sure that our customers, and their customers, are aware of the government and industry recommendations for making bus transportation safer amidst the pandemic and how to best implement them. There needs to be an industry-wide understanding of the options available, and the relative effectiveness of these options, in preventing the spread of viruses,” said Brian Dewsnup, president at NFI Parts™.
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NFI Parts™ has worked vigorously over the past two months to build a catalogue of offerings that will help its customers during these unprecedented times. During this development, guidance from the Centers for Disease Control and Prevention, American Public Transportation Association, Canadian Urban Transit Association, American Bus Association, and United Motorcoach Association have all been considered.
The Four Pillars of Success:
Distancing – Products that enable the driver to isolate from passengers and passengers to isolate from each other.
Disinfecting – Products that kill viruses, bacteria, etc. on hard surfaces and in the air.
Air Quality – Products that reduce unwanted airborne particulates, viruses, bacteria, etc.
PPE – Products that are considered “personal protective equipment” such as masks or hand sanitizer.
NFI Parts™ is the parts arm of the NFI Group, providing replacement parts for New Flyer transit buses, MCI motorcoaches, and ARBOC cutaway vehicles, as well as the product lines for the previously acquired NABI transit bus and Orion parts businesses. Additionally, NFI Parts™ has extensive cross references for parts that are common with other bus, coach, and cutaway product lines.
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During a safety blitz, Metra employees will visit one of the railroad’s 243 stations during the morning rush hour, distributing educational materials on train and grade-crossing safety, answering questions, and listening to riders’ safety concerns.
Operated in partnership with Tech Valley Security, trained CDTA Ambassadors will be on select routes and will rotate throughout CDTA’s route network. Their presence is intended to provide customers with an approachable, visible resource focused on assistance and engagement.
Customers have always been able to report concerns through the CATS Customer Service line or the “Report a Problem to CATS” feature in the CATS-Pass mobile app; however, CATS has also integrated a Text-a-Tip line, giving riders multiple, easy-to-use channels to get support.