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Managementby Janna Starcic, Managing EditorSeptember 19, 2007

Planes, Trains and Buses

A new appreciation for public transit.

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Managementby Frank Di Giacomo, PublisherSeptember 19, 2007

The Best of the Best

New responsibilities deepen appreciation.

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Managementby StaffSeptember 19, 2007

Coalition Fights D.C. Trip Permit Fee

The ABA, UMA and NTA all agree that a new $50 trip 'permit fee' for motorcoaches visiting Washington, D.C., longer than six days would greatly hurt both operators and tourism in the area.

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Managementby StaffSeptember 19, 2007

Ron Tober announces retirement

CATS CEO will retire on Dec. 21 after a 38-year career in public transportation.

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Managementby StaffSeptember 19, 2007

ABC's Ron Cornell Passes Away

Ron Cornell was well known throughout the motorcoach industry for his dedicated commitment and valued contributions to numerous industry events.

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Managementby Alex RomanSeptember 19, 2007

UMA Launches Online Bus and Motorcoach Academy

Carmen Daecher, dean of the UMA's Bus and Motorcoach Academy, expects that registration for the online classes will grow as word of mouth spreads.

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Managementby StaffSeptember 19, 2007

FTA Orders Rochester, N.Y., Agency to Stop School Bus Routes

In addition to cease-and-desist order, the FTA will also withold federal funding in the amount that the RGRTA received from the Rochester City School District.

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Managementby Leslie DavisSeptember 19, 2007

Metro Transit Increases Service in Wake of Minneapolis Bridge Collapse

Minnesota officials hope to replace the I-35W bridge, which collapsed August 1, in about a year. Adding a rail line to the new bridge has also been discussed.

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Managementby Norm LittlerSeptember 19, 2007

Develop Policies for Good of Company

Norm Littler is vice president of regulatory and industry affairs for the American Bus Association. He is also executive director fo the Bus Industry Safety Council.

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Managementby Alex Roman, Associate EditorSeptember 19, 2007

How to Improve Call Center Customer Service

Whether it's trip planning or handling customer comments or complaints, transit agencies nationwide are using new software and providing operators with specialized training for skills they lacked.

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