Articles

Management•by Kristen Force, Editorial Assistant•July 1, 2004

Breathing Life Back Into a Customer Dead List

Bring back lost tour and charter customers by acting early and instituting an effective win-back strategy.

Management•by Kenneth W. Griffin•July 1, 2004

Transit Center Design for a Post-9/11 World

In the wake of the 9/11 attacks, transit station architects must respect the need for greater security without compromising design elements, local character and customer satisfaction.

Management•by Staff•July 1, 2004

How NYCT Is Meeting the Challenge of Hybrid Bus Deployment

Chief Maintenance Officer John Walsh discusses the challenges his staff has faced in maintaining a 50-bus fleet of hybrid diesel-electric vehicles.

Management•by Steve Sulligan•July 1, 2004

Moonlighting troopers make excellent tour directors

In order to alleviate parent concerns on student tours, one company in South Carolina looks to state troopers to ease the worrying.

Management•by Dan Reichard•July 1, 2004

A question of ethics

With public transit operators and private suppliers, a seemingly beneficial relationship can blur the lines of ethics in business.

Management•by Staff•July 1, 2004

Transportation for Athens Olympics deemed success

After earlier concerns, Athens officials declared public transit during the Olympics a success, as ridership increased 90% over the same period last year.

Management•by Staff•July 1, 2004

MCI commuter coaches prove their merit for New Jersey Transit

As part of a landmark $500 million deal, NJ Transit purchased 1,371 commuter coaches from MCI.

Management•by Thuy Chu•July 1, 2004

Bicycle parking stations could boost transit use

Bikestations hope to lure motorists out of their cars by providing bike-parking facilities strategically located near transit buses.

Management•by Staff•July 1, 2004

Houston light rail simulator to aid in curtailing accidents

Houston Metro tests a new light rail training simulator that the agency hopes will curtail a high incidence of crashes.

Management•by Frank Di Giacomo, Publisher•July 1, 2004

Bush, Kerry and transit's campaign

METRO Publisher Frank Di Giacomo wants transit agencies to campaign for their own sake.

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