Ariz.'s Valley Metro, GlobeSherpa team for 'Ridekick'
By launching the free app, which pulls real-time schedule data, riders can plan a trip and get up-to-the-minute arrival times on bus or light rail. Riders can view available public transit options based on current location, plan a future trip and bookmark their favorite routes.
Phoenix, Ariz.-based Valley Metro partnered with Portland-based GlobeSherpa to design, build, test and deploy the new Ridekick mobile app, designed to get riders where they want to go easily and efficiently.
By launching the free app, which pulls real-time schedule data, riders can plan a trip and get up-to-the-minute arrival times on bus or light rail. Riders can view available public transit options based on current location, plan a future trip and bookmark their favorite routes.
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“Valley Metro is dedicated to making transit easy and accessible. Riders who use bus and light rail daily to those exploring public transportation for the first time will find the app very useful,” said Steve Banta, Valley Metro CEO. “Ridekick helps us better serve our existing riders and attract new by streamlining time and travel.”
Features of the new app include:
An interactive map that displays bus, rail stops and park-and-ride locations.
GPS and filters to find the best public transit options based on rider needs and current location.
List of fare and fare retailers.
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Ability to bookmark favorite routes and email your itinerary.
“The time is right to provide a mobile trip planning solution to Valley Metro riders that’s informative and easy-to-use,” said Nat Parker, GlobeSherpa CEO. “With the launch of the Ridekick trip planning application, Valley Metro is enhancing the transit riding experience in the greater Phoenix area by delivering relevant, real-time information to the rider when they need it.”
Valley Metro riders responded positively to Ridekick during testing, highlighting the user-friendly functionality, accurate timing and trip planning tools.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.