Calif.'s Tri Delta continues partnership with First Transit
Will partner to bring technology enhancements including new tablet computers on the paratransit buses, the addition of text and email passenger notification, and the ability to schedule paratransit trips online.
First Transit signed a new contract with Tri Delta Transit in Antioch, Calif., where the company operates 92 buses for the fixed-route and paratransit services and will now staff the call center, dispatch and operations functions.
First Transit is partnering with Tri Delta Transit to bring technology enhancements including new tablet computers on the paratransit buses, the addition of text and email passenger notification, and the ability to schedule paratransit trips online.
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“First Transit understood our desire to further improve the passenger experience,” said Jeanne Krieg, CEO for Tri Delta Transit. “We were looking for several unique technology solutions, and they were able to provide them.”
Tri Delta Transit local buses connect to the Bay Area Rapid Transit, County Connection serving central Contra Costa County, WestCAT bus service serving western Contra Costa County, and Amtrak at shared bus stops.
“Since 1986, we have had a strong transportation partnership with Tri Delta Transit,” said Don Swain, regional VP for First Transit. “We remain committed to providing safe and efficient transportation solutions to the residents of the eastern Contra Costa County area.”
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.