Customers can choose to receive notifications for individual lines or all rail lines, with information on when elevators are taken out of service for maintenance or repair and when they resume operation.
Continuing its efforts to provide useful, real-time information to customers, the Chicago Transit Authority (CTA) launched a new system to notify customers about the status of CTA elevators.
Customers can now subscribe to alerts about unplanned outages and service restoration of elevators at CTA rail stations systemwide, received via text message or email. Customers can choose to receive notifications for individual lines or all rail lines, with information on when elevators are taken out of service for maintenance or repair and when they resume operation.
Ad Loading...
“Providing real-time information is an important way the CTA can help ensure a positive customer experience,” said CTA President Dorval R. Carter, Jr. “This new feature will make the information available wherever you are — on a platform, on a bus getting ready to transfer, or already on the train and en-route to a station.” The real-time information, he added, will be especially helpful to CTA riders who are wheelchair users, allowing them to plan seamless commutes.
CTA operates 153 elevators at 88 rail stations, serving either the elevated structure or subway level. Through April 2016, CTA elevators had an average uptime percentage of 99.5%.
While unplanned elevator outages are comparatively rare, heavy use does require occasional scheduled maintenance to keep them running smoothly, Carter noted. “We always strive to minimize inconvenience to customers, but when we need to make repairs, we want to make sure our customers are fully informed.”
Caltrain and its partners have implemented safety improvements at specific locations in response to known risk conditions, operational needs, and available funding since the agency’s founding.
On a recent episode of METROspectives, METRO Magazine’s Executive Editor Alex Roman sat down with Ana-Maria Tomlinson, Director of Strategic & Cross-Sector Programs at the CSA Group, to explore a bold initiative aimed at addressing those challenges: the development of a National Code for Transit and Passenger Rail Systems in Canada.
Competitive FTA grants will support accessibility upgrades, family-friendly improvements, and cost-efficient capital projects at some of the nation’s oldest and busiest transit hubs.
The 3.92-mile addition will soon take riders west beyond its current Wilshire and Western station in Koreatown, continuing under Wilshire Boulevard through neighborhoods and communities including Hancock Park, Windsor Square, the Fairfax District, and Carthay Circle into Beverly Hills.
Under the plan, all long-distance routes will transition to a universal single-level fleet, replacing today’s mix of bi-level and single-level equipment.
The milestone is a significant step toward modernizing the MAX Blue Line’s power infrastructure, one of the oldest components of the region’s light rail system.
The firm will lead the Tier 2 environmental review program for the Coachella Valley Rail Corridor, including the conceptual and preliminary engineering needed to develop project-level environmental clearance.
The ATP board’s approval of ARC enables ATP to begin pre-construction activities and advance final design for Austin Light Rail under the first phase of what will be a multibillion-dollar contract.
