Gives Clipper Card customers the convenience of checking their card balance, adding fare products to their cards, registering their cards and ordering new cards, all using a mobile phone.
Cubic Transportation Systems and the Oakland, Calif.-based Metropolitan Transportation Commission (MTC) announced the launch of a new mobile website for the Clipper smart card system, giving customers an easy, on-the-go way to manage their Clipper Card accounts from a variety of mobile phones.
The newly designed site gives Clipper Card customers the convenience of checking their card balance, adding fare products to their cards, registering their cards and ordering new cards, all using a mobile phone. This is an example of Cubic’s ongoing commitment of empowering travelers with actionable and information-driven solutions, which is a core feature of the NextCity vision.
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The new site delivers account management functions in simple, easy-to-read pages, optimized for mobile devices. The main website will automatically detect when a patron accesses the website from a mobile phone and redirect the user to the mobile website.
"Until now, the Clipper website has been challenging to use on mobile phones, but now customers can do everything on the mobile website that they can do on the Clipper website," said Carol Kuester, director, electronic payments, MTC.
Clipper Card is the regional smart card system governed by the Metropolitan Transportation Commissioner, the agency that plans, coordinates and finances transportation projects in the nine-county San Francisco Bay Area. Participating operators include AC Transit, Bay Area Rapid Transit District, Caltrain, Golden Gate Transit and Ferry, San Francisco Bay Ferry, San Francisco Municipal Transportation Agency, the San Mateo County Transit District and Santa Clara Valley Transportation Authority.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.
